Finnish speaking Customer Services Agent
Etraveli Group AB / Kundservicejobb / Uppsala
2023-05-12
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hela Sverige Do you want to enter the travel industry and develop in a global company that has partnerships with e.g. booking.com, google flights and TUI? Excellent, because we educate all our employees on site - no previous experience is needed.
You will join an awesome team of ~40 employees that vaues team work and to have fun together. The office is big, modern and bright. In the summer we often use our terrance that has an amazing view over Uppsala. We offer a payed education for 8 weeks - and a lot of opportunities to grow within the company.
About the job
At Customer Service, you have an important role in the company as you are our public face and have a strong influence on how our customers perceive our brand. You work in a team with a great community and you always have good support.
In the department, we have a large amount of incoming calls from our Scandinavian customers every day, you handle all matters relating to our customers' bookings. Incoming questions can, for example, concern cancellations, rebookings, luggage questions and name changes. Your most important task is to quickly find solutions for our customers. You work in our various booking systems.
The work is scheduled during office hours, between 8-17 on weekdays. You do not work weekends or public holidays. During your first eight weeks, you follow a training plan and have a supervisor who helps you in the onboarding process. It is important that you are able to be present during the entire training.
Requirements
In this role, a positive attitude and willingness to learn is most important. We are looking for you who are confident in yourself and who are good at communicating with the customer, even when you don't have all the answers yourself. You thrive in a flexible and eventful environment. We are proud of our customer service and we have come a long way in our work in the department. We are good at measurability and key figures and are therefore looking for someone who wants to work with customer service in a professional manner. You will have the opportunity to receive a monthly and a quarterly bonus based on, among other things, quality and efficiency
We believe that you:
Have the interest and ability to learn new systems - you like working with the computer as a tool
Are driven by achieving set goals
Are a flexible person who has a high sense of service
Has very good knowledge in Finnish and English speech and writing.
Also good to have:
Experience in customer service, preferably via telephone
Knowledge in any flight booking system
Knowledge in Swedish, Danish and Norwegian
Benefits
Working with us means both laughter and colleagues who take their jobs very seriously. We are a big team, at a big company with the ambition to be the biggest in the global arena! In addition to the fact that you will work with a fantastic team, you will receive good benefits as an employee with us:
A generous health care allowance
Breakfast buffet every morning
Chance for bonus every month and quarter
Good insurance and pension, where you get personal advice
We use a hybrid model where you after a few months have the opportunity to work from home 2 days a week
A large and nice office in the center of Uppsala. You can walk to the central station in 5 minutes
About Etraveli Group
Etraveli Group was founded in 2000 and was one of the first companies to offer online booking of airline tickets. Today we have evolved into a leading online travel agency and technology provider in the airline industry - our online presence spans 80 countries on 6 continents. We also operate Sweden's leading price comparison site for flights, Flygresor.se, with local versions in many countries and we have partnerships with Booking.com and Google Flights. We are a global company with offices in Sweden, Finland, Greece, Canada and India with over 1,900 employees.
Starting dates:
29th of May
21st of August
Så ansöker du Sista dag att ansöka är 2023-06-11
https://apply.workable.com/j/8760154A23/apply
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Etraveli Group AB (org.nr 556584-4684)
Dragarbrunnsgatan 46 (
visa karta)
753 20 UPPSALA
Jobbnummer 7768143
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