Field Service Engineer
Life Technologies Europe B.V. Nederlaenderna Fil / Elektronikjobb / Stockholm
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hela Sverige As the world's leader in serving science, Thermo Fisher Scientific is a driving force in the research, healthcare, industrial and applied markets, generating more than USD 20 billion in annual revenue. No other company can match our range of customer touch points - technologically, geographically or commercially. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe and moving forward with thousands of important projects that improve millions of lives.
How will you make an impact?
Do you want to be a part of a company known to be a fast-paced global leader in serving science? Are you passionate about making a difference and providing professional service for high-tech equipment? This is an exciting opportunity to work in a global company dedicated to improving the human condition and advancing research in industry. Our systems and value-added services enable our customers to conduct cutting-edge scientific research and develop Nobel Prize winning techniques.
You will become a part of the Nordic Materials and Structural Analysis Field Service team, servicing Transmission Electron Microscopes. You enjoy being on the road and can expect to be travelling up to 70% of your time, primarily to our customer sites within the Nordic countries with opportunities to support colleagues within Europe from time to time. You are home based (In the Stockholm area) and will work remotely, it is a good team to work in and in the Nordics and Sweden you'll have other colleagues in similar positions.
What will you do?
• Performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs.
• Solving a broad range of hardware and/or software problems of varying scope and complexity
• Coordinating your own work schedule with direct colleagues, service operations and management.
• Instructing customers in the use of our instruments to ensure safe and effective customer operations
• Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation
• Producing timely and accurate reports of your activities: e.g. service reports and expense reports
• Assuring highest level of Customer Experience to achieve customer satisfaction and loyalty
• Providing sales leads to account manager
• Providing feedback to support teams for correcting system documentation and updating procedures.
How will you get there?
Qualifications needed to succeed in the role:
• Driving license required
• Typically requires a BSc or MSc degree or equivalent qualification in mechatronics, electronics/engineering or other applicable experience in a high-tech environment.
• Independent, service-minded and educational in the approach towards customers
Knowledge, Skills, Abilities
• Analytical trouble shooting and problem solving abilities
• IT skills, including TCP/IP networking
• Excellent communication skills in English, verbal and in writing. Swedish and other Nordic language skills are preferred
• Highly organized, on top of things and in control of administrative work, including service reports and customer queries, also when being in the field and the pace is high
• A strong team contributor, working remotely with the ability to connect with colleagues in the region
• Commercial mindset
• A natural interest in staying up to date with trends in technology and IT
• Self-starter, likes to be challenged
• Knowledge of Electron Microscopes is an advantage but not a requirement.
We look forward to receiving your application (cover letter and CV) in English. Please apply through our career site
https://jobs.thermofisher.comApplication deadline: January 19th, 2020
For more information about the position or Thermo Fisher Scientific please contact Madelene Holm, Recruiter Nordics via email
madelene.holm@thermofisher.comAt Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
Publiceringsdatum2020-01-08Så ansöker duSista dag att ansöka är 2020-01-19
Klicka på denna länk för att göra din ansökanFöretagLife Technologies Europe B.V. Nederlaenderna Fil
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Life Technologies Europe B.V. Nederlaenderna Fil (org.nr 516402-5800)
Arbetsplats Life Technologies Europe B V
Jobbnummer 5030993
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