Engagement Lead
Benify AB / Marknadsföringsjobb / Stockholm
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hela Sverige If you are a motivated individual with a passion for data analysis, cross-functional collaboration, and driving customer engagement, we want to hear from you! You will be part of our Business Development Nordics team and help us achieve our goals!
Your role as Engagement Lead
You will have a diverse role that involves collaborating with various departments and analyzing our customer behavior to improve engagement. You will report directly to the Deputy CEO located in Stockholm.
You'll be responsible for effectively setting and executing strategies and initiatives, translating plans into actions, and ensuring that operational aspects are well-managed to drive customer engagement and business growth. The overarching goal is to better understand how our users behave and how we optimize the use of the platform. You demonstrate both strategic thinking and strong operational skills.
Your responsibilities will include:
• To gain insights into our existing customer behaviors, opportunities, and risks; understand how our products are used, when they are used, and what we need to develop - both at the customer and user levels.
• Create tailored engagement plans for different customer segments, from new clients to long-term customers.
• Analyze platform and product behavior, and establish clear KPIs.
• Responsibility for Client and User Journeys as well as frameworks for different segments and levels.
• Continuously find ways to improve engagement and integrate them into our product roadmap.
• Promote data-driven decision-making across the organization.
Who are you?
• At least 4 years of proven experience in driving customer engagement, data analysis, or related roles
•
Bachelor's degree in a relevant field (Business, Data Science, Marketing, etc.)
• Understanding of the e-commerce landscape, with a strong focus on optimizing revenue and enhancing engagement
• Strong analytical skills and proficiency in data tools and platforms
• Ability to work cross-functionally and lead initiatives to successful outcomes
• Good language skills in English is a must
To be successful in this position, you must be a doer with problem-solving skills, and a growth mindset, and always try to find opportunities for improvement. You'll take initiative, tackle challenges creatively, collaborate effectively with stakeholders, and utilize data to inform decisions and enhance customer engagement.
Perks of being a Benifyer
• Hybrid working model
• Generous pension scheme & wellness allowance
• 30 days of vacation
• Annual conference and a variety of social events and activities at our offices
• We encourage you to climb our company ladder and offer internal career opportunities
Benify is an international HR tech company that provides a market-leading global benefit and total rewards platform. With over 550 Benifyers in 6 countries, we're driving success with over 1,600 customers and approximately two million users around the world. We empower people to be their best while fostering a sustainable and engaging work culture where employees feel engaged and included "Because People Matter"
Practical information
Extent: Full-time, 100%
Location: Stockholm, Gothenburg, Malmö, Copenhagen
Start: As soon as we find our perfect match!
We will screen applications continuously and may hire someone before the last application date.
Ersättning Lön enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2024-03-17
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Benify AB (org.nr 556595-0317),
https://www.benify.com Arbetsplats Benify
Kontakt Pernilla Nilsson
pernilla.nilsson@benify.com Jobbnummer 8152392
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