Developer (191352)
Ericsson AB / Elektronikjobb / Stockholm
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We are now looking for a Developer to join the PDU 4G&5G PLM Customer Support Team in Kista. In Customer Support you will be part of the Global Engineering (former Tier2) Radio PLM Team for 4G&5G based in Kista, Linköping, Ottawa and Lodz. We are working with 4G & 5G related projects and global customer support. We handle SW, HW and site products as well as Multistandard configurations (G+W+L). The key tasks are trouble shooting, analysis and to drive customer trouble reports to solution.
You will also work with Technical Deployment Support (TDS) and perform on site activities or remote support for our customers and PDU projects. You have the opportunity and expectation to travel on site for some customer activities/support.
You will get the opportunity to work very close with the system management, Integration & Verification (PIR) and design organizations within BNEP as well as Customer Units around the world.
Responsibilities:
You will handle Customer Support Requests (CSR) and drive customer issues to be able to answer the CSRs
Perform trouble shooting, fault reproduction and analysis
Deliver professional support towards our Customer Units and Customers
Take on TDS assignments and work both remotely and on site for various projects
Drive continuous improvements of products and processes
Develop competence in technical domain
Share your learnings and experiences with the PLM Community Key Qualifications:
Education: (Recruiter to supply educational requirements)
Min years of experience: (Recruiter to supply)
Domain experience: (Recruiter to supply area of expertise - e.g.: Cloud, BSS, OSS etc.)
Product development knowledge and Product Lifecycle Management knowledge
Business understanding
Working with people and networking
Innovating, adapting and responding to change
Delivering results and meeting customer expectations
Planning and Organizing
Additional Requirements:
We highly value continuous improvement, innovation and knowledge sharing within the PLM community.
Why is Ericsson a great place to work?
Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.
Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and build a more sustainable future.
With some 115,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world's mobile traffic is carried over Ericsson networks.
Publiceringsdatum2017-06-16Så ansöker duSista dag att ansöka är 2017-06-30
Klicka på denna länk för att göra din ansökanFöretagEricsson AB
AdressEricsson AB
KI/EAB/DKG/DA
17281 Stockholm
KontorsadressKistagången 6
Jobbnummer 3561539
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