Delivery Manager for Configuration & Discovery
H&m It-Avdelning / Övriga jobb / Stockholm
2017-09-20
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hela Sverige Are you a confident leader who would like to help H&M getting better control of our total IT delivery? We are now looking for a Delivery Manager for the Configuration & Discovery Management group.
The Configuration & Discovery Management group consists of two small teams within our IT Service Management organization. The "Config" team ensures the quality of H&M's configuration management database (CMDB) and the operational ITIL Configuration Management process. The "Discovery" team automates the discovery and inventory of H&M's infrastructure components, to support Configuration Management and Asset Management processes.
As a manager you will take the area to the next level, driving improvements in the area's service offering to the global H&M IT business. You will continuously improve the way we execute on our mission and how we interact with the rest of H&M. You will lead, coach and drive the area, consisting of six Process Managers, with a "one team" approach.
The manager role covers full and global delivery responsibility for the concerned area. You will work closely with the Process Architect for the global Configuration Management process, as well as the Staff Manager for your team members. You will report directly to the manager of the Service Transition and Control section. Part of your time will be spent to also contribute in the delivery. This could involve participating in service modelling activities or improving routines and way-of-working for your group, or other parts of H&M that are depending on your delivery.
To succeed in this role you are a committed and confident leader, with high social skills. You have a structured and process oriented mindset and have a drive to achieve continuous improvements.
H&M is an exciting place for an IT career! We open up at least one new store every weekday somewhere around the globe at the same time as we're expanding online. This requires a lot from our IT-solutions with fun challenges along the way! We offer a dynamic and creative work environment where we as a team grow together. As one of the world's largest fashion retailers we can offer you endless career opportunities.
Your responsibilities
The job as a Delivery Manager at H&M IT comes with a lot of responsibility - and lots of fun.
Your to do-list includes:
• Drive improvements in routines and way-of-working, to improve efficiency and effectiveness
• Be active and participating in defining goals and road map for the delivery area, and actively work with the group to meet the agreed goals
• Follow up on budget, delivery, resource plans and competence needs within the area
• Be an active part of the management team of the Service Transition and Control section
Just like everyone at H&M, we believe you are a social, open, communicative sales-minded and ambitious team player full of drive and optimism.
And your skills include:
• Ability to lead a group of people towards defined goals
• Good communication skills
• Good knowledge and experience with ITSM systems. ServiceNow experience is a plus
• Good knowledge in the ITIL process framework
• Previous experience from the delivery area is a plus
The position is full-time with placement in Marievik, Stockholm.
The IT department is an important part of the company's business and carries out operations, software development and maintenance of the company's systems and business applications. Our goal is to supply as cost efficient IT solutions as possible in order to offer our customers "Fashion and quality at the best price in a sustainable way". The IT-department is located in Stockholm and Borås and conducts business virtually all over the globe. The H&M group includes in addition to H&M the brands H&M Home, COS, & Other Stories, Monki, Weekday, Cheap Monday and ARKET. As an IT-department, we work with all brands.
Publiceringsdatum2017-09-20Så ansöker duSista dag att ansöka är 2017-10-08
Klicka på denna länk för att göra din ansökanFöretagH&M IT-Avdelning
AdressH&M IT-Avdelning
Årstaängsvägen 13
10638 Stockholm
KontorsadressÅrstaängsvägen 13
Jobbnummer 3708931
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