Danish Customer Service Representative
Asus Nordic AB / Supportteknikerjobb / Stockholm
2016-01-26
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hela Sverige ASUS, the world's top 3 consumer notebook vendor and the maker of the world's best-selling and most award winning motherboards, is a leading enterprise in the new digital era. ASUS designs and manufactures products that perfectly meet the needs of today's digital home, office and person, with a broad portfolio that includes motherboards, graphics cards, optical drives, displays, desktops, Eee Box and all-in-one PCs, notebooks, netbooks, tablet devices, servers, multimedia and wireless solutions, networking devices, and mobile phones. Currently we have a global staff of more than 12,000 employees and 80 employees in Nordic.
Job Description Overview: Responsible for the Service operations with specific accounts. You will help our customers with escalations and special cases when problems arise with our products that the level 1 support cant mandate to resolve. You will primarily work via email, but also over the phone. Ensure customer satisfaction goals are met. Ensure that all repairs are closed in the desired repair time and if not, close the case with a compensation! Please note that perfect Danish is a must!
Responsibilities:
Act as second line for the call center
Contact person for service accounts in a specific region with responsibility for the satisfaction and the turn around time
• Monitor the TAT - Provide end users with email support
• Handle compensations and swap & credit escalations
• Perform a market analysis and comparison for services
• Prepare new training for our call center
• Handle RMA & DOA restorations with contact with customers and validate the applications
• Some Call center, Customer satisfaction and ASP reporting
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2016-01-26ErsättningFast och rörlig lön
Så ansöker duSista dag att ansöka är 2016-02-20
Ansökan kan skickas till e-postadress:
asushr_acn@asus.comFöretagASUS NORDIC AB
AdressASUS NORDIC AB
FINLANDSGATAN 10
16474 KISTA
KontorsadressFINLANDSGATAN 10
KISTA
Övriga kontaktuppgifterTelefonnummer: 08-58888941
E-postadress:
asushr_acn@asus.com Jobbnummer 2636346
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