Customer Support Specialist
ABB AB / Kundservicejobb / Västerås
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At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
ABB Motion Service, SSU Sweden is now looking for a Customer Support Specialist who will be the first point of contact for customers and business partners. Reporting to the Spare Part Manager and using your customer service skills and knowledge, you will aid the team by reacting to customer inquiries.
Your responsibilities
Booking of sales orders and monitoring the status of these orders
Providing first class internal and external customer support and service and coordinating with relevant resources to have complete case ownership and to increase customer satisfaction
Ensuring timely and accurate invoicing and managing delivery approval documentation
Ensuring a positive customer experience by giving them regular updates and clarification
Your background
Minimum two years of experience within Customer Service
Experience in SAP and working with Office 365, and preferably experience in Business Online (BOL) and Salesforce
An agile and proactive approach with demonstrated ability to take ownership of customer issues
A collaborative and solution-focused approach
Strong written and spoken communication skills in both Swedish and English
More about us
Recruiting Manager, Joella Mannerbro +46 730 60 66 52, will answer your questions on the position. Union representatives - Unionen: Hannah Norén, +46 706 34 03 46, Sveriges ingenjörer: Håkan Sjöberg, +46 703 96 00 02, Ledarna: Lenny Larsson, +46 706 32 85 47. We kindly decline direct contact with staffing and recruitment agencies as well as sellers of additional job advertisements.
Apply the latest by February 13th, 2024.
We look forward to receiving your application (PDF documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website
www.abb.com. Så ansöker du Sista dag att ansöka är 2024-02-13
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare ABB AB (org.nr 559193-0903),
http://www.new.abb.com/careers Hydrovägen 10 (
visa karta)
721 36 VÄSTERÅS
Arbetsplats Västerås, Hydrovägen 10
Jobbnummer 8432628
Observera att sista ansökningsdag har passerat.