Customer Support Representative
Next One Technology AB / Supportteknikerjobb / Linköping
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hela Sverige Are you passionate about service and support, especially concerning elevating the experience for users of cutting-edge SaaS solutions? Imagine being part of an innovative company and contributing to the exciting journey of Next as we pave the way for "Building New Ways". If you are enthusiastic about customer support and a talented bilingual, we invite you to apply for the role of Customer Support Representative at Next!
Why choose us?
Next is on an exhilarating growth journey with remarkable international potential. In our vibrant, forward-thinking organisation, you will find a flat structure with direct access to leadership, fostering an environment that values creativity, ideas and personal development. Collaborate with a team of dynamic individuals who share the enthusiasm for achieving excellence together!
Your impactful role
As a Customer Support Representative, you will play a pivotal role in providing world class support to both our Swedish- and English-speaking customers. You will engage with our customers, providing knowledgeable and dedicated support to address a spectrum of inquiries related to our diverse services, particularly those linked to finance and payroll systems. Be a part of a down-to-earth support team, assisting users via e-mail, chat or phone and contribute to their daily success. Join a collaborative team, ensuring our support is available between 08:00 and 17:00.
About Next
Next is on a mission to revolutionise the construction industry through digital innovation, delivering tangible benefits to our customers. With a track record of remarkable growth since 2014, we have established a strong market position, offering industry-leading SaaS products to a broad construction customer base. As we continue our journey, we are expanding our Customer Support team to further elevate the customer experience.
Next One Technology is a company with extensive experience in business systems within the construction, contracting and service industries. With the product, Next Project, we offer a tailored business system where production is at the core. Our origin, combined with the collective industry experience of our staff exceeding 200 years, ensures that we know what we are doing and why. This benefits the customer, both in the implementation and the use of the product.
Our Core Values: Engagement, Entrepreneurship, Simplicity
In our company, we work together and operate as a team, contributing our diverse skills and personalities, regardless of role. Our core values: Engagement, Entrepreneurship and Simplicity, embodies our approach and guide us in our daily work. When recruiting, we place great importance on personality, and like us, you work and live by our core values. We believe in active participation, fostering innovation and embracing simplicity in our approach. Join us and let these values be the driving force behind your career at Next.
Why you will thrive with us
We are seeking individuals with an insatiable curiosity and a desire for continuous learning. If you bring experience in a support function and are passionate about delivering exceptional service to both colleagues and SaaS customers, you are the perfect fit. Your interest in IT systems and related technology, coupled with years of support work experience, will propel you to success.
Being organised and having the ability to handle multiple tasks concurrently are your strengths. You are driven by a commitment to service excellence that exceeds customer expectations.
Your background could include:
• Proven track record in a support role in English and Swedish
• Passion for IT systems
• Skilful relationship builder with organizational prowess
• Knowledge or experience in basic financial work is a plus
• Familiarity with the Construction Industry is a bonus
Intrigued?
This role is based in Linköping or Stockholm with a hybrid working model that encourages collaboration in our energising office spaces. Native-level proficiency in English and fluency in Swedish are required. Strong communication skills in both languages are essential for this position.
For inquiries about this role, reach out to Helena Almtoft, Head of Customer Support: 0761-72 00 78.
Eager to join our journey?
Submit your application by 15 January 2024 and become part of the Next story!
Ersättning Lön enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2024-01-15
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Next One Technology AB (org.nr 556944-2501),
https://next-tech.com/en/ Arbetsplats Next One Technology
Kontakt Johanna Axelius
johanna.axelius@next-tech.com 0708145135 Jobbnummer 8366654
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