Customer Support Engineer, technical publications area (Customer
Flatirons Sverige AB / Datajobb / Örebro
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hela Sverige Visa alla jobb hos Flatirons Sverige AB i Örebro Are you passionate about helping clients to improve their everyday lives? Can you combine technical knowledge with an understanding of the customer's challenges? Do you think that it would be exciting to have a finger in the game when large Defense and Aviation companies or some of the world's leading Airlines must ensure easy and effective access to their large volumes of technical documentation? Then become a part of Flatirons Jouve.
As a Customer Advocate, you will work with tasks that are essential for our customer's everyday life, when their technical staff build, maintain or operate aircraft or other complex and long-lived technical equipment. You will get close to your customers and help advising and guiding them on how to handle their complex data and how to get an efficient overview of the information that must be readily available to them at all times.
What will your responsibilities include?
• Be a trusted advisor of the customer and the primary interface with the customer during the whole life-cycle, including participation in customer meetings, and ad-hoc travels to customer premises
• Manage and control customers project in terms of cost, scope and expectation
• Ensure that the quality of the delivered solutions is in line with the contractual obligations (maintenance / support agreements)
• Ensure customer satisfaction
• Work closely with the Tier-1 team, as well as product and project owners
• Support deployment/upgrades of Authoring systems (CMS)
• Support deployment/upgrades of IETP solutions.
Great opportunities for personal and professional development
You get the opportunity to collaborate and exchange ideas with talented colleagues in a global and multicultural environment, where there is also room for personal development. You will be challenged on your analytical abilities, just as your technical skills will be brought into play.
Ideally, you are geographically situated near our local office in Örebro. The main part of your day to day contact will be with customers in or around Sweden and your manager in Denmark and coworkers in Sweden, Norway and Denmark.
We offer a competitive compensation and benefits.
Who are you?
You have an engineering background, great insight into complex software solutions and preferably a background within the Technical Documentation domain. You truly like to interact with customers, and you have both the capability and the desire to understand customers' challenges and translate them into creative solutions within the given time. You are aware that success in IT projects is dependent on a strong cooperation, flexibility, effective communication and a resilient drive and dedication. You have a good knowledge of/experience with several of the following areas:
• XML, XSD, XSLT, XSL-FO
• Exposure to software development, preferably Java
• Scripting (shell, cmd)
• Oracle, including installation
• Java and JEE
• Tomcat, Weblogic or another application server
• Technical documentation standards like ASD S1000D, ATA (iSpec2200), DITA
• Technical documentation in general
• Linux, Windows
Further:
• You write/speak English fluently
• You hold a Swedish Citizenship,
o can be cleared to the level of confidential by the Swedish Authorities
o are living in Sweden as you will be handling protected data from our customers
Education
BE/ B.Tech/ B.sc/ MCA/ MSC or any equivalent degree
Send us your application
Does this sound interesting and are you ready for new, exciting challenges, please send us your application and your resume as soon as possible. You may also contact Kim Dan, +45 2634 9487 for more information.
About Flatirons Jouve
Flatirons Jouve provides, among other things, consulting, technology, and outsourcing services for content lifecycle management. For more than 20 years, the company has served global Fortune 1000 customers in aerospace, automotive, electronics, financial services, government, healthcare, and publishing domain. Its customer engagements help organizations efficiently deliver the right information, at the right time, to the right people by leveraging structured content and digital media, turning content into knowledge. The company operates from offices in Asia, Europe, and the United States and is headquartered in Irvine, California.
Read more about Flatirons Jouve here:
http://www.flatironsjouve.com/about/careers/#page-search/indexPubliceringsdatum2017-11-06Så ansöker duSista dag att ansöka är 2017-12-06
Klicka på denna länk för att göra din ansökanFöretagFlatirons Sverige AB
AdressFlatirons Sverige AB
Fridhemsgatan 2
70232 ÖREBRO
KontorsadressFridhemsgatan 2
Jobbnummer 3786637
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