Customer Success Manager
Gigapay Sweden AB / Säljarjobb / Stockholm
2026-02-17
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hela Sverige Visa alla jobb hos Gigapay Sweden AB i Stockholm Build the system that makes customers stay and grow.
Flow is where the best ideas are born. It's that state of complete absorption where challenges meet skill, and the ego fades away.
At Gigapay, our mission is to bring flow to every creative mind in the world by removing the financial and operational friction that blocks it. We have found our product-market fit. The engine is running. Now, as we look toward rapid expansion in 2026, we need a Customer Success Manager to build the customer engine that scales with us.
This is not a "ticket-taker" role. It's a builder role.
The Opportunity
You'll sit at the intersection of customers, operations, and tech. You'll own key relationships end-to-end: from onboarding and adoption to long-term success. And you won't just "run accounts": you'll build the playbooks, processes, and feedback loops that make Customer Success repeatable.
We're moving from "heroic effort" to a machine that runs predictably as we grow.
What You'll Be Doing
You're here to build revenue-driving Customer Success - not support. Your mandate is to make customers win fast, stay longer, and grow while turning customer truth into fuel for sales, marketing, and tech.
Own the customer journey end-to-end: Drive tight timelines, clear owners, and crisp success criteria. Get customers live fast and to value early.
Make retention predictable: Build success plans, run structured customer check-ins, flag risk early, and lead renewals.
Partner with Sales to grow accounts: Identify expansion triggers, build business cases, and run commercial conversations when the value is proven. Turn champions into internal sellers.
Turn customer insight into growth loops: Systematically capture objections, "aha moments," and use cases, and ship them to Marketing as content.
Drive product improvement with signal, not noise: Write sharp problem statements, prioritize with tech, and coordinate fixes with ops/tech. Fix first, then improve the system so it doesn't repeat.
Build the CS machine: Playbooks, lifecycle comms, segmentation, health scoring, renewal workflows, and the operating cadence that makes CS repeatable as we scale.
Measure what matters: Own retention, time-to-value, and account health, and make performance obvious with clean dashboards
Who You Are
This role is for someone who's both great with people and obsessed with systems.
You'll thrive here if you:
Have high agency: you see what's missing and build it without waiting.
Are a sharp communicator: clear calls, crisp follow-ups, zero fluff.
Are a structured operator: you turn chaos into checklists, timelines, and predictable execution.
Have a commercial backbone: you can drive renewals directly when the value is there.
Stay calm under pressure: escalations don't rattle you; you coordinate, communicate, and close loops.
Speak fluent English (Swedish is a plus, not required).
Bonus points
Fintech/payments/compliance experience.
You've worked with technical integrations and can collaborate with engineers.
You've built CS playbooks/health scoring/segmentation before.
Why Gigapay?
Impact: Your work will directly drive retention, growth, and customer trust.
Ownership: You'll build the CS machine at an inflection point with real autonomy.
Team: High performance, low ego. Fix first, then improve.
Compensation: Competitive salary + equity.
Location: Office in Gamla Stan.
Setup: Hybrid - office three days a week.
Apply
Gigapay is partnering with Assistor24 on this hire to keep the process fast and transparent. We review applications as they come in and may hire before the deadline so apply early. Apply by pressing the button below.
Så ansöker du Sista dag att ansöka är 2026-03-11
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Arbetsgivare Gigapay Sweden AB (org.nr 559070-3616)
Brunnsgränd 4 5TR (
visa karta)
111 30 STOCKHOLM
Jobbnummer 9747738