Customer Service Representative

Essity / Logistikjobb / Göteborg
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EssityEssity is a leading global hygiene and health company dedicated to improving well-being through our products and solutions, essentials for everyday life. The name Essity stems from the words essentials and necessities. Our sustainable business model creates value for people and nature. Sales are conducted in approximately 150 countries under the leading global brands TENA and Tork, and other strong brands, such as Jobst, Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo, Vinda and Zewa. Essity has about 48,000 employees and net sales in 2017 amounted to approximately SEK 109bn (EUR 11.3bn). The headquarters is located in Stockholm, Sweden, and the company is listed on Nasdaq Stockholm. More information at www.essity.com.

Overview
Essity is looking for a Customer Service Representative in our business Consumer Goods in Sweden and Norway, the position is situated in Gothenburg, Sweden.
Are you a person that thrives on giving world class service to our customers? Do you have the ability to see the overall picture as well as handling the details of day to day work tasks? Do you enjoy working together with many different functions to enable excellent customer service? Then maybe this is an opportunity for you!
We offer you the chance to become part of the Customer Service Team for Sweden & Norway, which is a part of the Regional Business Logistics team, which is a function within the Sales and Marketing organisation for Consumer Goods at Essity. You will be responsible for supporting our customers, focusing on handling the process from order to cash and you will be reporting to the Customer Service Team Leader for Sweden and Norway.

We would prefer this person to be able to start in mid-May.

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Main Tasks
Process the daily salesorders so that they are dispatched, invoiced and paid on time (Order to cash)
Register and follow up on customer complaints
Answer internal and customer enquiries on product availability, prices, delivery times etc and the status of order
Update and maintain the masterdata of customers, materials and pricing in SAP and other computerized systems
Lead customer specific projects and meetings, to improve collaboration and service to our customers
Collaborate with customers and functions within the organization, such as production, warehouse, sales, transport, distribution, to resolve daily challenges
Work closely with Demand Planning to identify deviations in expected sales patterns, tracking orders received against sales forecast to ensure continuity of supply
Verify, post and monitor transport and sales invoices

Key Competencies
Customer and Consumer focused
Minimum 1 year experience from logistics or customer service
University Degree in Business or Logistics is preferable
Language: Fluent in Swedish and English
Experience with SAP is preferable

Additional Information
Please apply online as soon as possible.

Varaktighet, arbetstid
enligt avtal enligt avtal

Publiceringsdatum
2019-03-26

Ersättning
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Så ansöker du
Sista dag att ansöka är 2019-04-16
Klicka på denna länk för att göra din ansökan

Kontakt
Lotta Thun

Företag
Essity

Adress
Essity
Mölndals bro 2
43131 Mölndal

Kontorsadress
Mölndals bro 2

Jobbnummer
4692648

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Customer Service Representative

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