Customer Service Representative
Akzo Nobel Functional Chemicals AB / Butikssäljarjobb / Stenungsund
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hela Sverige Surface Chemistry a business unit of AkzoNobel, operates in 50 countries, employing over 1500 people. Based in Chicago, IL, United States with regional marketing centers in Bridgewater, NJ, United States, Singapore and Stenungsund, Sweden, we are leading supplier of specialty surfactants and synthetic and bio-polymers additives. We service a wide range of industries including agro, asphalt, cleaning, fabric care, mining, personal care and petroleum.
We have an immediate opening for an individual who can fulfil the following role as Customer Service Representative (CSR) for Surface Chemistry EMEIA in Stenungsund.
As a CSR in the South Team you will be a link between the customers world-wide and Surface Chemistry's supply chain processes regarding sales order fulfilment.
Main tasks and responsibilities:
• Review customer enquiry/request before making Sales Quotation or Sales Order.
• Receipt of orders, input into SAP, order status control, monitoring, invoicing, providing shipping documents and follow up.
• Ensure that customers' orders are entered accurately and on time.
• Check stock availability.
• Acquire the role of information source for both internal and external customers.
• Be responsible for returns handling and complaints.
• Take initiative to contact customers and sales when order fulfilment problems occur.
• Academic degree in Economy or Logistics or corresponding experience/competence.
• Working experience from customer service.
• Knowledge of SAP and especially the OTC flow.
• Ability to work under pressure and prioritize in order to be effective.
• Excellent customer service sense.
• High social competence and ability to build long term relationship.
• Experience from working in a global environment.
• Good knowledge in English and Swedish, additional language skills are considered a merit.
• Skills in MS Office package.
To be successful in this position you have a strong knowledge of order handling. You are confident in your own expertise and deliver results while maintaining a high quality in your work. You are a good communicator both verbally and in writing and you have the ability to operate externally as well as internally within the company, to create long and successful business relations. As a person you are team-oriented, positive and result oriented.
We do not accept applications via e-mail.
We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or manning companies.
For information about the position please contact Andreina Faloppa, Customer Service Team Leader +46303-85182
For information about the recruitment process please contact Hugo Jobring, Talent Resourcing partner, phone: +46709577361
For union related questions, please contact:
Anette Elmeflo, Unionen, phone +46 303 850 000.
We value entrepreneurial spirit, personal integrity and social responsibility in our co-workers. In AkzoNobel we recruit and promote our employees on a non-discriminatory, objective basis and strive for a diverse work force.
We perform drug tests on all employees as a part of our effort to maintain a drug-free environment.
Publiceringsdatum2016-11-08Så ansöker duSista dag att ansöka är 2016-11-11
Klicka på denna länk för att göra din ansökanFöretagAkzo Nobel Functional Chemicals AB
AdressAkzo Nobel Functional Chemicals AB
Stenungsunds torg
44485 STENUNGSUND
KontorsadressStenunge Allé 3
Jobbnummer 3148326
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