Customer Service Coordinator at Hapag-Lloyd
Hapag-Lloyd (sweden) AB / Butikssäljarjobb / Göteborg
Observera att sista ansökningsdag har passerat.
Visa alla butikssäljarjobb i Göteborg,
Mölndal,
Partille,
Kungälv,
Lerum eller i
hela Sverige Visa alla jobb hos Hapag-Lloyd (sweden) AB i Göteborg Main Duties & Responsibilities in the Customer Service department are:
Export
• Receive and evaluate booking requests directly or via EDI
• Check credit worthiness of customers
• Create standard and special Shipments including rating
• Create and distribute Booking Confirmations
• Receive, evaluate and administer update requests from Customers
• Communicate with Customers in case of exception handling of Shipments
• Liaise with Operations and Sales on different topics
• Retrieve Revenue from systems and create additional charges according local tariff
Documentation
• Communicate with Customers in regards to documentation matters and ensure handling in an accurate and timely manner
• Create prepaid invoices, assign rates of exchange
• Issue certificates and consulate documents
• Distribute Maritime Transport Documents and Invoices
• Supply authorities with manifest data
• Finalize Export Handling
• Handling and execution of internal security requirements
• Cooperate with our documentation centre in the evaluation of Shipping Instructions, creation of Maritime Transport Documents and the insertion documentary revenues.
Import
• Check completeness of Shipment data for import handling
• Transmit manifest data to customs, terminals etc.
• Issue and distribute arrival notices
• Update Shipments with Customers' instructions
• Create collect invoices
• Check customs' status of containers
• Verify container release conditions
• Issue of transit documents
• Monitor and invoice detention and demurrage
We are now looking for full-time employees within our Customer Service department in Gothenburg. Here is an opportunity to be a part of high-performing team in a global, high-paced environment. We reach our business goals through focus on team work, structured processes and a continuous development of our employees. If this sounds like a place where you would like to work and you meet the requirements for the role, then we look forward to receiving your application!
To succeed in these roles you must like to communicate and interact with others. Both external customers and suppliers, as well as internally with colleagues in the office or other Hapag-Lloyd offices around the world. You must be customer focused and always go the extra mile for the customer, without compromising any internal policies or legal requirements.
We are looking for someone with a positive and professional attitude and appearance. You need to be proactive in your way of working and not be afraid to take own initiatives. You need to be flexible in your ways, and you need to be solution oriented. To succeed you must be able to make decisions quickly, and still keep your eye on the details.
We are looking for someone with a degree/certificate within the areas of Shipping, Logistics, Business or similar. This is not a requirement if you have documented experience from liner shipping or the forwarding segment.
You need to have good IT skills especially within the Microsoft Office package such as Excel, Word and Power Point. You must be fluent in Swedish both orally and in written text. English is the language used in communication within the global organisation so you must have a good command of spoken and written English.
We are looking for both permanent and temporary staff, so please advise in your application which role/s your are interested in.
Hapag-Lloyd is a leading global liner-shipping company with one of the world's largest and most modern fleets of more than 170 container-vessels. With our 9.300 dedicated employees in over 360 locations in 120 countries we are transporting more than 7, 4 million containers per year. For over 165 years Hapag-Lloyd provides the highest quality of service, reliability and productivity. Our office in Gothenburg is responsible for all business activities of Hapag-Lloyd in Sweden, our core market in Scandinavia. This includes all sales activities, customer Service and also the operational handling of vessels, containers and inland transportation. We are operating several feeder services from/to the Swedish West Coast connecting with our worldwide mainliner services in Hamburg and Bremerhaven. The Gothenburg office also acts as head office for the Area Nordic which covers the markets Denmark and Norway besides Sweden.
Publiceringsdatum2017-02-28Så ansöker duSista dag att ansöka är 2017-04-09
Ange följande referens när du ansöker: Customer Service
KontaktPetra Bernander
petra.bernander@hlag.comVerena Niederhaus 031-3378238
FöretagHAPAG-LLOYD (SWEDEN) AB
AdressHAPAG-LLOYD (SWEDEN) AB
Box 213
40123 GÖTEBORG
KontorsadressMarieholmsgatan 1
Jobbnummer 3346457
Observera att sista ansökningsdag har passerat.