Customer Relationship Manager- Sourcing & Supply Sweden Operatio
AstraZeneca Södertälje / Ekonomichefsjobb / Södertälje
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hela Sverige Main Duties and Responsibilities
As CRM you will ensure excellent customer service to both internal and external customers, you will have daily interactions with customers globally as well as with functions within Sweden Operations ie Planning, QA, Project Management, Finance & Distribution Center. A key part of the role is stakeholder management, acting as the voice of the customer within Sweden Operations and as Sweden Operations voice to the customers. As the contacts include a wide range of customers, in a variety of countries and cultures including more senior stakeholder, communication is of great importance and a key to success. An important part in the role is to build, maintain and develop relations. The role leads and/or participates in projects locally or globally. You will also contribute to the LEAN agenda within Customer Relations & Logistics, driving process simplification and improvement initiatives.
As CRM you also have other accountabilities such as:
• Lead or represent CR&L in local and/or global projects (New Product Introduction, Supply Chain, Distribution, GDP and Lean)
• Business Process Owner accountabilities within the Delivery Process
• Contribute to introduction of new external customers.
• Developing, maintain and improve our customer service.
• Support the lean culture of collaboration, continuous improvement and high performance.
• Represent CR&L in E2E forums by close collaboration with planning teams driving performance and process improvements.
• Active contribution to the development of CRL Function direction and delivery of team targets.
Essential Requirements
• Higher education
• End2End supply chain knowledge
• Experience from supply chain environment
• Influencing and communication skills
• Relationship management
• Change management
• SAP and APO knowledge
• Fluent English both spoken and written
Desirable Requirements
• GMP and GDP knowledge
• Business Process management
• LEAN thinking
If you are interested, apply now!
Sweden Operations, AstraZeneca is one of the largest pharmaceutical manufacturing sites in the world with around 3500 employees. From the two big production sites located in Södertälje, Sweden we handle the whole process, from the chemical production of active pharmaceutical ingredients, to formulation, filling/tabletting, packing and providing them to our customers.
At AstraZeneca when we see an opportunity for change we seize it and make it happen, because an opportunity no matter how small can be the start of something big. Delivering life-changing medicines is about being entrepreneurial - finding those moments and recognising their potential.
We are now looking to hire a Customer Relationship Manager. Placement Södertälje, Sweden
Customer Relations & Logistics (CR&L) are accountable for managing Supply to Customer and establish new supply to Customer. As Customer Relationship Manager (CRM) you will be an active member of these processes, operating mainly on a tactical level. The products that you will be managing include Sweden Operations product portfolio supplied to customers across all regions.
As CRM you have the supply chain understanding and skills to see the whole picture, independently identifying opportunities and issues, contributing to the resolutions. You will find yourself in a global high-paced environment, with strong focus on cross-functional collaboration with other roles. If you enjoy working with a high number of contacts, have the ability to be flexible and can constantly priorities and make assessments on where time best is spent in order to operate effectively in the role - join us
AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status. AstraZeneca only employs individuals with the right to work in the country/ies where the role is advertised.
Publiceringsdatum2016-11-30Så ansöker duSista dag att ansöka är 2016-12-14
Ange följande referens när du ansöker: R-001658
Klicka på denna länk för att göra din ansökanKontaktChristel Aspinge +46855325164
FöretagAstraZeneca Södertälje
AdressAstraZeneca Södertälje
Karlebyhus, Astraallén
15185 Södertälje
KontorsadressKarlebyhus, Astraallén
Jobbnummer 3182636
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