Customer Experience Ninja

Stockholm School of Entrepreneurship / Organisationsutvecklarjobb / Stockholm
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We're looking for that special someone to help us shape and streamline a better customer experience.
You are a detail-oriented and self-motivated individual to take the position and our first ever Costumer Experience Ninja. You are probably someone with an eye for detail, couldn't care less about prestige and your friends do most certainly experience you as a mover-and-shaker.
RESPONSIBILITIES
• Customize and co-ordinate student registrations for SSES courses, activities and events.
• Daily interaction with our students to manage their expectations with respect to registrations, requirements and pre-requisites, all crucial for our customer experience
• Support the rest of us in administrating our contact database, currently encompassing more than 5000 individuals, and is expected to grow by 1000 individuals the coming year.
• Maybe most important; rethink and develop how we handle the day to day tasks above. One key project being to go from managing student queries from Outlook (yawn) to adopting a help desk software like Zendesk.
At the SSES headquarters we are a small team that values using new tools to streamline and optimize workflows. You should be a problem solver, enjoy learning new skills and service-oriented. Finally, you should agree with us that usability, clarity, great service and attention to details is everything. Help us become the Lovemark we're striving to be.
Good communication skills in Swedish and English are essential. Experience with academic environments and entrepreneurship will be considered a merit.
ABOUT SSES
With a mission to increase interest and knowledge in practical and interdisciplinary entrepreneurship, SSES is a joint initiative between Karolinska Institutet (KI), the Royal Institute of Technology (KTH), the Stockholm School of Economics (SSE), Stockholm University (SU) and the University College of Arts,Crafts and Design (Konstfack). Uniting the region's top universities to provide a unique mix of backgrounds and competencies, we offer an academic programme and tailored events to help participants reach a variety of entrepreneurial goals.
To complement the academic course portfolio SSES also organizes a range of extra-curricular activities for hands-on student training in topics relevant for the striving entrepreneur. These include a series of workshops, international competitions, seminars, and networking opportunities.

Publiceringsdatum
2011-01-18

Arbetstider och omfattning
Visstidsanställning 6 månader eller längre
Heltid

Ersättning
Fast lön

Så ansöker du
Sista dag att ansöka är 2011-01-24
Ange följande referens när du ansöker: 1242221
Ansökan kan skickas till e-postadress: rasmus.rahm@sses.se

Kontakt
Rasmus Rahm, Vice vd, rasmus.rahm@sses.se

Företag
Stockholm School of Entrepreneurship

Adress
Stockholm School of Entrepreneurship
Box 6501
11383 STOCKHOLM

Kontorsadress
Saltmätargatan 9

Kontaktuppgifter
Telefonnummer: 08-736 15 80
E-postadress: rasmus.rahm@sses.se

Jobbnummer
824585

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