Customer Care Representative Norway
Naturkompaniet AB / Kundservicejobb / Stockholm
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hela Sverige Are you passionate about helping people? Do you thrive in fast-paced environments where you can take on responsibility and create meaningful solutions for customers? Do you want to be part of a renowned outdoor retail company, with a strong focus on sustainability and building a world-class customer experience? Are you fluent in Norwegian? This could be your chance!
ABOUT US
Naturkompaniet's foundation is rooted in a deep passion and respect for outdoor life and a commitment to bring more people closer to nature. We aim to encourage and enable everyone to make everyday life an adventure.
Within Naturkompaniet, we're a team of nature lovers, some more experienced than others, that likes to spend as much time outdoors as possible. In our offices and stores we are buyers, e-com specialists and strategists, marketers, communicators, sales staff, customer service reps and business developers. But in nature, we're all the same.
As an employee at Naturkompaniet you'll gain:
An exciting and innovative job in a great atmosphere.
Marvellous colleagues with a hands-on mentality.
An international work environment where own initiatives are cherished.
A company that lives and breathes sustainability in all areas.
ABOUT THE ROLE
Our Customer Care champion will work on a team that values and helps one another each and every day. Customers are at the heart of our business and mission, our aim is to provide the best possible experience for every customer whether they visit us in-store or online.
The ideal candidate will join us in our view that every day is a new adventure with exciting possibilities to solve problems and co-work with incredible colleagues, suppliers and customers. Through top-notch communication and a customer focused mentality, the Customer Care team member will support our organization in our mission to inspire our users with new adventures every day.
The position is a full-time position based in Stockholm, Sweden. You will report to the Customer Service Manager at Naturkompaniet. Due to COVID-19 we are currently working a lot from home.
WHAT YOU'LL DO
In more detail you will focus on the following:
Your focus area will be our customers in Norway, but you will also be involved with the eCom team for tasks such as translations for our website and newsletters.
Work in cross-functional teams for Naturkompaniet Norge
Represent the company and spread our philosophy to visitors in-store and online
You'll champion our products and share your passion with our customers
Operate systems such as Microsoft Dynamics AX2012
Embrace and embody The Naturkompaniet Way; you'll represent an organization that celebrates quality, sustainability and doing business the right way
WHO YOU ARE
We think you would be a great match for the position if you possess the following experiences, traits and abilities:
You are responsive and joyful in providing customer care; Finding a solution and providing answers to customers gives you purpose and satisfaction
You are fluent in Norwegian and English (verbal/written), you communicate with empathy and understanding. Preferably you speak Swedish as well.
Listening is in your nature; You know how to identify customer pain points and needs through your intentional listening skills
You like to work with a team, but can motivate yourself, take on responsibility and work independently as well
Responsive and agile, you use creativity and employ flexibility to fulfil your job in an efficient, thorough, and high-quality manner
Identifying opportunities for improvement and providing solutions is second nature for you
While you are structured and organized in completing your to-do list, you thrive in a fast-paced environment that provides a variation of tasks
Some experience working in different business systems, it is great if you've had some exposure to Microsoft Dynamics AX2012
Passionate about sustainability and the outdoors, it is easy for you to share your values and interests. Your driven by a desire to enable more people to connect with nature and possess the ability to engage others in doing just that
HOW TO APPLY
Apply by filling out the application form on our website and upload your CV in PDF format. Please note that we do not accept applications via mail according to GDPR regulations. We're looking forward reading your application!
Naturkompaniet celebrates diversity and is committed to continually striving to create and grow a diverse and inclusive workplace for all employees. We provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. We aim to facilitate a safe, fair and kind work environment where all feel welcome and can thrive.
Publiceringsdatum2021-01-28Så ansöker duSista dag att ansöka är 2021-02-13
Klicka på denna länk för att göra din ansökanFöretagNaturkompaniet AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Naturkompaniet AB (org.nr 556433-7037),
https://www.naturkompaniet.se/ Arbetsplats Naturkompaniet Stockholm
Jobbnummer 5545734
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