Customer Care Representative (non IT) to U.K
Eds Sweden AB / Kontorsjobb / Ospecificerad arbetsort
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hela Sverige Visa alla jobb hos Eds Sweden AB i Ospecificerad arbetsort EDS is a leading global technology services company with offices in over 60 countries world-wide. It delivers a broad portfolio of information technology and business process outsourcing to a vast array of clients internationally and across all industry sectors. EDS is ranked 108th in the Fortune 500, with more than $20 billion in annual revenue.
We are looking for customer focused individuals to join our company. The Customer Care Centre supports the GME client in the delivery of customer management services in relation to handling incoming calls/letters and internets from Vauxhall, Saab and Chevrolet owners and dealers. The role is to provide the very best of customer care.
This is a call centre role based in Newcastle.
You will be working within a call centre environment - like no other call centre!
Just some of the benefits include :
• Fantastic career opportunities
• An excellent benefits package
• Exceptional training
• 25 days holiday
• Dress down days and much more
Working in a team responding to incoming calls from dealers and customers, the individual would be responsible for the following:
• Handling native language customer contacts, including responding to incoming phone calls and correspondence in the form of letters, emails and faxes
• Speaking and writing in Finish or Swiss language (including business correspondence), thorough understanding of the native culture
• Delivering service excellence by efficiently problem-solving and reacting to customer situations in a professional, polite and clear manner
• Meet ECCC standards in volume, quality, performance & attendance
• Follow ECCC Policies and Procedures in a positive manner
• Understanding and applying the GME brand policies & empowerment to resolve the customer service requests raised, or creating & agreeing action plans to lead to resolution
• Accurate logging of all contacts and following up on action plans using a case management system
• Where necessary liaising with business partners - i.e. GME brand retailers, field managers and internal departments to develop service request resolutions & action plans
• Escalating issues to the Team Leader, ensuring the group maintains professionalism at all times whilst working within strict service level criteria
• Ability to use English as second language during European multi-national meetings, for systems, performance evaluation and training purposes
• Ad hoc outbound calling campaigns
Candidate Skills Required
• Customer service excellence - enjoys direct contact with customers by telephone and understanding the customers needs, always portrays a professional, polite & positive image to the customer
• Excellent written and verbal communication skills in native language, calm and methodical approach, active listening skills, listens to the customer, responds with appropriate feedback
• Good English skills as trainings/meetings delivered in English
• Ability to work under pressure and deal with a customer in demanding situations, to learn quickly in a changing environment, to use own initiative and make decisions, ability to prioritise and manage own workload
• Logical approach to problem resolution and gathers facts
• Team player - friendly approach & helping the team to achieve objectives
• PC Literate and working knowledge of windows environment products/application software etc, the ability to work with a mouse and good keyboard skills
• Degree qualification desirable and customer services experience is beneficial.
Publiceringsdatum2007-12-04Anställningstyp/arbetstiderFull time
ErsättningFixed Salay
KontaktHema Ramburuth, 0044-2087544, 070-9954646,
hema.ramburuth@eds.com , HR Partner.
Så ansöker duSista ansökningsdag 2007-12-18
Vi tar emot ansökan via epost:
hema.ramburuth@eds.comFöretagEDS Sweden AB
UB11 1BQ Middlesex
Storbritannien och Nordirland
Telefonnummer: 08-6191000
Mer information på
www.eds.uk Jobbnummer 68182
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