Customer Care Consultant - Healthcare Digital
GE Healthcare Danderyd / Supportteknikerjobb / Danderyd
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The Customer Care Consultant is responsible for helpdesk activities and customer communication in GE Healthcare Digital's Enterprise Imaging domain including RIS, PACS and archiving solutions. The Customer Care Consultant also supports other teams in installations, upgrades, integrations and application related matters.
Essential Responsibilities
Solving incidents in customer environment and escalating them if needed.
Problem management.
Helpdesk activities: Case management, customer communication.
Sales support: Tender responses to technical questions, demo environment preparation and being technical expert in pre-sales meetings
Customer account development and relationship management.
Customer service meetings.
Creating and maintaining documentation about customer environment.
Support and cooperate with other team members (sales, installation and upgrade team, Application Consultants, Integration Consultants).
Qualifications/Requirements
SQL (Microsoft and/or Sybase) knowledge.
Windows server experience.
Strong problem solving skills.
Willingness to learn customer environment.
Strong relevant working experience.
Willingness to travel and has valid driver's license.
Fluency in Swedish/Danish and English.
EU work permit.
Bachelor or Master's degree in Software Engineering or other relevant education.
Desired Characteristics
Experience and knowledge about VMWare environment.
Experience and knowledge about IT networks.
Good communication skills.
Taking actively responsibilities and drive problems to closure also outside own area of expertise.
Willingness to work both individually and as part of the team.
What do you envision for your future? At GE Healthcare, we strive to see life more clearly. Our
"healthymagination" vision for the future invites the world to join us on our journey as we continuously
develop innovations focused on reducing healthcare costs, increasing access and improving quality and
efficiency around the world.
We are an $18 billion unit of General Electric Company (NYSE: GE), employing more than 52,000 people
worldwide and serving healthcare professionals in more than 100 countries. We believe in our strategy -
and we'd like you to be a part of it. As a global leader, GE can bring together the best in science,
technology, business and people to help solve one of the world's toughest challenges and shape a new age
of healthcare.
Something remarkable happens when you bring together people who are committed to making a difference -
they do!
At work for a healthier world.
Publiceringsdatum2017-01-13Så ansöker duSista dag att ansöka är 2017-02-05
Klicka på denna länk för att göra din ansökanFöretagGE Healthcare Danderyd
AdressGE Healthcare Danderyd
Vendevägen 89
18211 Danderyd
KontorsadressVendevägen 89
Jobbnummer 3260267
Observera att sista ansökningsdag har passerat.