Customer Care Agent with investigation skills
Klarna AB / Butikssäljarjobb / Stockholm
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Solna,
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Sundbyberg,
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hela Sverige Visa alla jobb hos Klarna AB i Stockholm,
Uppsala eller i
hela Sverige The Customer Service department's primary goal is to deliver excellent service to Klarna's customers, both our end-consumers and the e-stores using our payment services. In Stockholm, we are about 100 agents handling customer errands for seven different countries.
Your mission is to give our Danish, Dutch, Finnish, German or Swedish customers great service by answering their questions mostly over phone but also per e-mail and letter. Cases handled by you are both complex and tricky and require your persistent commitment.
You will be involved in different projects such as increasing customer satisfaction or improving routines and processes - all to enable us to deliver the best solutions possible to our customers. The Customer Service department is a central part of Klarna and your work will have a direct impact on our customer satisfaction.
Success in this role means being a dedicated team member who inspires others through your work and personality. Your excellent service is a result of your wish to always go the extra mile.
You are a driven and out-going person who enjoys being part of a fast-paced organization where only change is constant. You have outstanding investigation skills and perceive angry, upset, scared or frustrated customers as a challenge. You are a problem solver who likes to investigate and handle difficult cases. Working towards common goals with dedicated, social team members makes you tick. You thrive on getting a great deal of responsibility and freedom. You are fluent in English and in at least one of the following languages: Dutch, Finnish, German or Swedish.
We offer you an international working environment filled with smart and ambitious colleagues. As an employee at one of Sweden?s fastest growing companies, you will play an important role in taking Klarna to the next level. You won't work for Klarna, you'll work with Klarna.
For questions please contact Hannah Nordlund at +46 70-001 28 09 or
hannah.nordlund@klarna.com . We recommend you to apply as soon as possible, selection and interviews are held continuously.
Publiceringsdatum2013-01-24Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2013-02-08
Ansökan kan tyvärr inte göras via e-post.
FöretagKLARNA AB
AdressKLARNA AB
NORRA STATIONSGATAN 61
11343 STOCKHOLM
KontorsadressNORRA STATIONSGATAN 61
STOCKHOLM
Övriga kontaktuppgifterTelefonnummer: 08-12012000
Jobbnummer 1447529
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