CPO for Sales & Service Enablers
Swedbank AB / Datajobb / Stockholm
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hela Sverige Are you passionate about building customer relationship in Digital channels and making financial life easier for our customers? Are you interested in the development of modern and efficient omni-channel digital solutions? If yes, then this is the job for you!
As a CPO in Channels organisation at Swedbank you are responsible for:
• Take an instrumental and strategic role in our channel transformation to continuously modernize the bank and make our customer's lives easier.
• Define the vision, target picture and 1-3 year portfolio roadmap for Sales and Service customer experience for the Swedbank Group together with the Channels Portfolio Management Team, talented Chief Product Owners and stakeholders from across the bank and ensure a consolidated Channels IT investment portfolio.
• Take responsibility and execute the committed IT development and maintenance roadmap together with an organisation of approximate 100 experienced colleagues such as product owners, developers, designers, architects and agile process owners in Sweden and the Baltics to deliver on business and customer experience targets and continuously improve omni-channel capabilities.
• Work closely with the Portfolio Management team for planning, strategy, and execution of the 1-3 portfolio roadmap. Participate in prioritization and refinement of Epics and Features for the area of responsibility.
• Lead innovation and provide thought leadership through outlooks and analysis on external driving forces and emerging trends in customer behaviours and digital channel technologies.
• Provide clear governance of the channels within the Sales & Service Enablers unit, as well as establishing and coordinating tactical plans, including relevant KPI's, to secure a coherent and exceptional customer experience with transparent follow up and reporting towards top management and key stakeholders, ensuring progress towards the bank's strategic direction.
• Adherence to banks development & governance process and ensure IT services are aligned with the IT strategy, Swedbank Target Architecture and follow up on relevant KPIs and OKRs.
• Contributing to: Concept/Service design, Design system, Component library and Accessibility of our Digital solutions.
• People manager for Domain Architects.
What is needed in this role:
• We are looking for an experienced leader with business mindset and solid understanding of customer experience and technologies and how they enable channel transformation.
• You have experience in Agile development.
• Experience in driving transformation and change management with the ability to set a strategic direction and define target pictures are crucial in this role.
• Manager and leader experience with proven record of building high performing teams.
• You are a proactive, forward leaning and a natural leader that takes responsibility for strategy and execution.
• You are a strong collaborator with both peers, stakeholders, and colleagues around the organization to ensure alignment and strong execution to create customer value.
• You are an outstanding networker and communicator with a proven ability to drive change and persuade in decision making - both towards top management and the organization as a whole.
At Swedbank we believe that people are our core strength. Our culture is built on respect, inclusion and openness. We support continuous development and enable you to take the lead in your career and find inspiring challenges. We take care of your wellbeing by providing a sustainable and flexible working environment. As an employee you will be part of the Group performance program, offered a company pension plan, optional health insurance, as well as other benefits. We are guided by our values: Open, Simple and Caring. It's all about delivering a positive and unique experience for our customers through collaboration and team-work - together we make a difference.
Join our team and...
Be part of the newly established Sales and Service Enablers unit within Channels Organization in Group Channels & Technology. You will work closely with the whole Channel management and key stakeholders.
The Sales and Service Enablers unit enables scalable digital foundation shared by both customers and employees. This foundation empowers us to strengthen and serve digital relationships through a more personalized, self-serving, and compelling experience across all touchpoints.
I am a leader that want to achieve a direction where I help others to achieve new perspectives, new thinking and new ideas. To do this I strive that we together create an inspiring vision, and we can motivate and inspire each other to achieve it." Emina Dervisevic, your future manager
We look forward to your application at 13.09.2022 the latest.
Location: Stockholm, Göteborg, Umeå, Riga, Tallinn, Vilnius
Contacts
Recruiting manager: Emina Dervisevic +46 46 73 878 97 18
SACO: Camilla Ivarsson +46 8 58 59 44 37
Finansförbundet: Åke Skoglund +46 8 58 59 02 88
We may begin the selection during the application period, so we welcome your application as soon as possible.
We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services.
If you are to be employed in Latvia, please note that the salary offered for this position ranges from 4300-6500 EUR gross i.e. before taxes. Read more here (
https://jobs.swedbank.com/pages/employment-in-latvia-and-lithuania?preview=true).If you are to be employed in Lithuania, please note that the salary offered for this position ranges from 5100-7600 EUR gross i.e. before taxes. Read more here (
https://jobs.swedbank.com/pages/employment-in-latvia-and-lithuania?preview=true).If you are to be employed in Estonia, please note that the salary offered for this position ranges from 4350-6550 EUR gross i.e. before taxes. Read more here! (
https://jobs.swedbank.com/pages/employment-in-estonia)Swedbank does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability - everybody is welcome.
LI-Hybrid
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2022-09-02ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2022-09-13
Klicka på denna länk för att göra din ansökanFöretagSwedbank AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Swedbank AB (org.nr 502017-7753)
Arbetsplats Swedbank Group
Kontakt Emina Dervisevic
emina.dervisevic@swedbank.se Jobbnummer 6944101
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