Country Manager Finland
Klarna AB / Ekonomichefsjobb / Stockholm
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hela Sverige Året var 2005 och e-handeln hade då länge varit otrygg. Med en idé om att erbjuda trygga och enkla betalningslösningar startades samma år företaget Klarna. Sex år har gått och vi har vuxit till ett ambitiöst och kreativt gäng på 500 stycken. Vi har blivit utsedda till Årets företag -07 (skryt), ökat omsättningen med 13 570 % (statistik) och lyckats bli marknadsledande i Norden (fakta). Klarna är idag delägt av Investment AB Öresund och Sequoia Capital - ett bolag som såg samma potential i Google, YouTube och Apple Computer, som i oss. Det tycker vi är en bra början.
Klarna registers more than 30 000 purchases each day made by consumers through an online store on any of Klarnas six markets. Klarna Service Center is responsible for all daily contact and service to these consumers and there are demands for both a very high level of service and highly motivated employees. The Finnish team is about 12 people, all working to provide Klarnas Finnish consumers with the best possible service. We are now looking for a Country Manager to Klarna Service Center Finland, who can bring the department to even greater heights. Welcome
You will be overall responsible for Klarna?s Finnish Customer Services. You will be based in Stockholm. You will make sure that quality and productivity always are of the highest standards and that procedures and processes are done according to "best practice".
You will also make sure that the department's Service Level Agreements and Customer Satisfaction results meet the Management?s expectations.
Your tasks also include:
• scheduling and recruiting for your Finnish team
• responsibility for the team's budget, forecast and results
• responsible for spreading information within your team
• taking part in the management team of Klarna Service Center which includes regular meetings with other Country Managers.
We are looking for someone with 2-3 years work experience from customer service or call center. Furthermore you are familiar with the concepts Satisfied Customer Index and Service Level Agreements. You have experience of leading others and have the ability to coach your employees.
You speak and write Finnish and English fluently.
You have a genuine interest in people and you like making new contacts within the organization. Through creativity and ability to think outside the box you will find new solutions to old problems. You express yourself clearly and pedagogically and have no trouble getting the group on board with new ideas. You always deliver good results on time and are not afraid to pitch in where needed.
Please note that this process is handeled by Poolia.
Publiceringsdatum2011-09-09Så ansöker duSista dag att ansöka är 2011-10-09
Ansökan kan tyvärr inte göras via e-post.
Ansökan sker via företagets webbplats.
KontaktElin Eriksson, +46 (0) 739-44 55 11
FöretagKlarna AB
AdressKlarna AB
St:Eriksgatan 117
11343 STOCKHOLM
Jobbnummer 1026096
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