Business Travel Consultant
Carlson Wagonlit Travel / Administratörsjobb / Gävle
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hela Sverige Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary.
Join our team as a fulltime Business Travel Consultant and help us provide excellent service and support to our clients. In this role, you will embody the mission of our Travel Consultants around the globe as you strive to 'Deliver the Perfect Trip'. You will be specifically responsible for delighting the traveller/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.
If you are interested in growing a career within the travel industry and fit the requirements outlined below - we want to speak with you! Learn about our travel counselor opportunities and start your journey.
Delight the traveler/travel arranger
• Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
• Connect with the caller to build trust and credibility even if the person is unknown.
• Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation.
Build CWTs commercial value
• Sell products that are of commercial value to CWT and contribute to CWTs profitability.
• Remain current on value we provide to each customer.
• Adapt and change as requirements of the business change.
Strengthen the CWT brand
• Represent the CWT brand in how you work on a day-to-day basis.
• Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
• Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special.
Qualifications
• Experience in the travel industry in a similar position or in a customer service center
• Proven ability to create travel arrangements including air, hotel and ground transportation.
• Understanding and expertise in international travel requirements, i.e. visas, passports
• Excellent communication skills and follow through required to advise clients of those requirements
• Ability to handle multi-cultural sometimes multi-lingual clientele
• Swedish and English: written and verbal
• Superior written and verbal communication skills (in person and on phone)
• Customer focused and service oriented
• Problem solver, places high value on getting things done
• Results-driven, sees problems as opportunities
• Adaptable and motivated to learn; enthusiasm for change
• Influence and diplomacy
• Proficiency in technology to research options and to complete process requirements
• Excellent technical skills: Amadeus, MS office
Desirable qualification - multi Nordic language such as Danish and Finnish
Varaktighet, arbetstid
Tillsvidare
Heltid
37,5 timme/vecka
Publiceringsdatum2016-09-22ErsättningFast månads- vecko- eller timlön
Så ansöker duSista dag att ansöka är 2016-10-22
Urval kommer att ske löpande då tjänsterna önskas tillsättas snarast.
Ange följande referens när du ansöker: Business Travel Consultant
Ansökan kan skickas till e-postadress:
hr@carlsonwagonlit.seKontaktNina Persson, Branch Manager Sweden 070-914 75 89
FöretagCarlson Wagonlit Travel
AdressCarlson Wagonlit Travel
Box 1103
80135 Gävle
KontorsadressHattmakargatan 6A
Gävle
Övriga kontaktuppgifterE-postadress:
hr@carlsonwagonlit.se Jobbnummer 3063270
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