Back Office Support Specialist
Barona Human Resource Services AB / Supportteknikerjobb / Stockholm
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Solna,
Sundbyberg,
Danderyd,
Huddinge eller i
hela Sverige About the position:
Interested to work abroad for a year or two, maybe longer? How it would sound to gain valuable international work experience in the Nordic Customer Care team of a global market leading corporation? This is now possible in the Heart of Rising star of Central Europe as we are looking for behalf of our well-know Client in Warsaw, Poland energetic candidates for the position of:
Back Office Support Specialist
In this role you are responsible to handle Order Processing and Customer Care while liaising with Marketing team and Account Managers or Sales Engineers for additional information as requested. You will provide information about customer order management regarding deadlines, orders, delivery locations, referrals, billing, transport guide etc. Additionally you will take care of 1st level general pre- and post-sales support via email and web chat tool, occationally also process inbound calls, register these interactions and proceed with right actions to solve each case, as well as prioritize the needs of customers' support.
Also active maintenance of the customer database and collaboration with marketing team regarding campaign management, launch of new products and promotion of company's Continuous Improvement Program will be part of your tasks.
Qualifications:
We are looking for candidates with:
• General interest and positive attitude for learning technical concepts
• Bachelor's Degree, ideally combined with 1-2 years relevant experience
• Good knowledge of one of the Scandinavian languages: Danish, Norwegian or Swedish (B2) and English
• Strong written communication and time management skills
• Customer service orientation and willingness to help customers providing outstanding service experience
• Ability to learn quickly and openness to changes
• IT Skills: Lotus Notes or Outlook, MS Office package; CTI telephony (Avaya 7.22), SAP or CRM platform would be an advantage
• Ability to multi-task, to work independently, demonstrate own initiative, but also act as a collaborative team member
• Analytical skills to understand and handle problematic and complex issues
About the employer:
What our Client offers:
• Unique work environment and tasks in a Nordic Team established in Warsaw
• Opportunities to develop in the international environment
• Benefit system (e.g. gym card, private healthcare)
• Possible support in relocation
How to apply:
If you are interested don't hesitate submitting your application and CV to
paulina.skrzypczak@barona.pl For additional information you can send your request to the same address. To learn more about employment and living in Poland visit:
http://barona.pl/frontpage-poland/for-employees/employment-in-bpo--ssc--ito-sectorPlease be informed that we contact personally only chosen candidates.
Om Barona:
Barona är ett multi-service företag med en verksamhet som omfattar rekrytering, outsourcing tjänster, logi tjänster och Executive Search. Barona finns i fem länder och rekryterar runt 10.000 tjänster varje år för jobb inom hälsovård, kontor, IT, logistik, industri och byggnadsverksamhet, både tillfälligt och permanent. Vi är idag den största HR leverantör i Finland och en av de största arbetsgivarna. Förutom Finland verkar Barona också i Ryssland, Polen, Sverige och Estland.
Sökord:
Barona;
Varaktighet, arbetstid
Heltid Utland
Publiceringsdatum2015-11-12ErsättningSå ansöker duSista dag att ansöka är 2016-01-06
Klicka på denna länk för att göra din ansökanKontaktJeanette Britan 0852520505
FöretagBarona Human Resource Services AB
AdressBarona Human Resource Services AB
Klarabergsviadukten 63
11164 Stockholm
KontorsadressKlarabergsviadukten 63 11164 Stockholm
Jobbnummer 2524972
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