Artificial Intelligence / Cognitive Instance - Virtual Analyst (
Essity / Datajobb / Göteborg
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hela Sverige EssityEssity is a leading global hygiene and health company that develops, produces and sells Personal Care (Baby Care, Feminine Care, Incontinence Products and Medical Solutions), Consumer Tissue and Professional Hygiene products and solutions. Our vision is; Dedicated to improving well-being through leading hygiene and health solutions. Sales are conducted in approximately 150 countries under many strong brands, including the leading global brands TENA and Tork, and other brands, such as Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo, Vinda and Zewa. Essity has about 48,000 employees and net sales in 2016 amounted to approximately SEK 101bn (EUR 10.7bn). The business operations are based on a sustainable business model with focus on value creation for people and nature. The company has its headquarters in Stockholm, Sweden, and is listed on Nasdaq Stockholm. Essity used to be part of the SCA Group. More information at
www.essity.com. Overview
At Essity we believe every career is as unique as the individual. To grow as a business and achieve our ambition of increasing hygiene standards across the globe we need people who believe in what they do, people who want to contribute to the wider picture and people who have a motivated mind-set and passion for innovation.
Digitalization and Technology are two top priorities within Essity. We have decided to establish a Center of Excellence for Artificial Intelligence /Virtual Assistance - a team that will drive a brand new digital channel, as well as Essity, into the future by transforming traditional service delivering and customer interactions to the next level by using IPsoft Amelia - the Virtual Assistant. This will be a brand new journey with lots of exciting opportunities and innovations. Working as a Digital Assistant, you will have a broad area consisting of three main parts; IT, Process Thinking and Customer/Internal Interactions on a global level.
To learn more about our Virtual Assistant, meet Amelia:
https://www.youtube.com/watch?v=k31W34IMmB8You will be a part of our business unit Global Business Services (GBS), an organization of around 1000 people. GBS is the service partner to the entire Essity delivering services within Finance, Human Resources, Master Data, IT and Facility Management. Our employees, spread across more than 35 countries around the globe, deliver both professional and transactional services every day to all our internal customers in Essity. We are in the beginning of a transformation journey, developing our way of working making use of new modern technology and solutions. Is this a journey you would like to take part in? Join us!
You will report to the GBS Business Process Automation Manager. The position is preferably located in Sweden (Gothenburg) or Germany (Ismaning, outside Munich). Some travel will be required but most of the times we use skype, video etc. for meetings.
Main accountabilities and responsibilities
You will be a part of a small team designing and setting up the Virtual Assistant using IPSoft Amelia technology, which will first support our Essity internal customers of GBS, later also external suppliers and customers. You will work closely together with our RPA (Robot Process Automation) team to enable the Virtual Assistant to deliver services. Using new technology we want to boost the service quality with 24/7 availability and instant services. Service portal, workflows, Robot Process Automation and Virtual Assistant build the set of tools we work with.
Design and set-up a Virtual Assistant using IPSoft Amelia technology. Develop and test modules of the cognitive instances to achieve desired outcome
Build and implement new cognitive functionalities
Through interfaces enable the Virtual Assistant platform to interact with other systems, and work with the Robot Process Automation team to utilize the automation technology
Work together with other teams to get good understanding of all supported business processes and available technology for possible use of Virtual Assistant
Once the Virtual Assistant is launched, continuously monitor and improve its performance
Drive continuous improvements and find opportunities for further Virtual Assistant implementation and look into new technologies and systems
Key Competencies
Minimum Qualifications
Innovative, problem solving and analytical/process oriented mindset
Great communication skills both verbal & written
Basic understanding of how IT systems & operating systems work like interfaces between systems, work flow, operating systems (Linux/Windows/ERP/CRM) etc.
Broad knowledge of different businesses i.e. Sales, Marketing, R&D, Finance, HR etc.
Preferable Qualifications
University Degree within IT or Business Process
Relevant work experience
Advantage of leading implementation of business processes
Basic knowledge in scripting e.g. in Java, Javascript, Perl, Bash, Python, Groove, HTLM etc.
Ability to develop business cases and lead projects
Advantage to have solid knowledge of ITIL, LEAN Process Framework
Skilled in driving and managing change
Additional Information
Please apply online in English and as soon as possible, interviews will start during the application time.
The position is preferably located in Sweden (Gothenburg) or Germany (Ismaning outside Munich).
If you have questions regarding your application, please contact Thomas Wüst, GBS Services Excellence Director,
Thomas.Wust@essity.com.
Essity kindly but firmly declines direct contact with recruiting and staffing agencies, as well as job advertising sellers.
Varaktighet, arbetstid
enligt avtal enligt avtal
Publiceringsdatum2018-03-27Ersättning•
Så ansöker duSista dag att ansöka är 2018-04-17
Klicka på denna länk för att göra din ansökanKontaktSusan Markusian
FöretagEssity
AdressEssity
Mölndals bro 2
43131 Mölndal
KontorsadressMölndals bro 2
Jobbnummer 4047425
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