Are you our Senior Support Engineer?
Dfind AB / Supportteknikerjobb / Stockholm
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hela Sverige Are you our Senior Support Engineer?
Job description:
• To deliver support by phone and mail to Business Services IT's customers including high profile positions, solve incidents, creating tickets and assigning them in the service desk tool
• To administrate, collect/compile information and solve incidents assigned to the IT service desk
• To provide hands-on training and direct user support on site for customer events - e.g training events, meetings, video conferencing meetings etc.
• To support customers with various IT services within the areas; Hardware, Microsoft, Lotus Notes, ERP-system, PC, LAN, WAN and several customer specific systems.
• To create and administrate user access rights in AD and various systems
• To install and troubleshoot PC's and various hardware including iPads, Mobil phones (e.g. Blackberry, iPhone, Androids), video conferencing equipment, projectors.
• To contribute to continuous improvement as implementing standards with the overall target to increase efficiency
Experience requirements:
• Min 5 years experience withjn support for first and second line with frequent customer contact or experience of a shared service environment.
• Documented experience in trouble shooting is required.
• Experienced in delivering phone support is an asset
We expect you to have experience in the following areas:
• Windows 2000/2003/2008 server
• Windows XP/ Win 7/ Win 8 clients
• Microsoft Office XP/2003/2007/2010
• PC management software
• Lotus Notes User support
• LAN/WAN
Knowledge / Educational requirements:
• Bachelor degree in Information Technology or similar through experience
• Fluency in English and Swedish, spoken and written is a must. Other languages are an asset
• Certification within ITIL (Foundation) is an asset
Personality requirements:
You are service minded and business oriented. You are able to work in a team as well as independently, to be proactive and to work with many tasks simultaneously.
You are analytical and enjoy solving problems in a complex environment. You will be expected to be able to communicate with non-technical end-users in a professional way. Included in your role is also to have frequent cross-border contacts with technical teams.
Uppdragsgivare: Dfind IT
Ort: Stockholm
Dfind is a recruitment and consulting company that helps the IT industry find the very best IT people. We ensure that the right people get where they fit best, and also focus on future opportunities for our clients and candidates. Everybody who works at Dfind are specialized on IT-competence. We only employ engaging people with the right attitude who support our values: Passion & Simplicity. We believe that engagement and simplicity is the way to a good future for our candidates and clients - A future where we can help more people to succeed.
Publiceringsdatum2013-09-05Så ansöker duAnge följande referens när du ansöker: 200492322
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Klicka på denna länk för att göra din ansökanKontaktLinn Adlerz
FöretagDfind AB
AdressDfind AB
Jobbnummer 1645100
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