1 Field Service Engineers
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Intuitive Surgical is the global leader in the rapidly emerging field of robotic-assisted minimally invasive surgery. With its da Vinci® Surgical System, Intuitive Surgical is proud to be fulfilling its mission to extend the benefits of minimally invasive surgery to the broadest possible range of patients. For Scandinavia, we are looking for :
Primary Function of Position:
Install and support the Intuitive Surgical products and ensure service agreements and warranty obligations are fulfilled. Exceed customer expectations and maintain customer satisfaction to the highest possible level.
Roles and Responsibilities:
• Pre site verifications to prepare site for system installation.
• Assist in coordination of system delivery (e.g. confirming site readiness)
• Perform system installations.
• Install system upgrades.
• Provide technical and clinical support to end-users and other IS employees.
• Train customer on new features or enhancements made to existing features.
• Perform maintenance inspections as required to ensure system meets performance specifications.
• Troubleshoot and repair Intuitive Surgical products and associated equipment failures as required.
• Maintain accurate configurations of installed base.
• Present and sell Service Agreements
• Manage spare parts inventory.
• Support tradeshow activity.
• Provide back up support to adjacent FE?s
• Administrative duties, which include but not limited to; Field Activity Reports, Return Material
• Authorizations, Expense Reports etc...
• Act as a liaison for customers to HQ and Sales.
• Provide feedback to HQ to improve processes and improve efficiencies.
• Develop rapport with hospital staff
• Competent in knowledge and implementation of O.R. protocol.
Skill/Job Requirements:
• 3-5 years of experience as a Field Service Engineer required, experience with medical devices preferred
• BS in electrical or mechanical engineering or equivalent training/experience
• Proven track record in independently troubleshooting complex electro-mechanical systems
• Proven ability to develop positive customer relationships
• Experience in presenting and selling service contracts
• General Computer skills
• Strong administrative and record keeping skills
• Good written and oral communication skills
• Ability to travel
• Able to lift 45kg and move object up to 545kg
• Good if not fluent in English + local given language
Personality:
• Able to work for a fast growing company and its daily stressful situations
• Intensive travels across Scandinavia required, so flexibility is mandatory for being successful in this job
• Entrepreneurial spirit, able to find solutions for the customers, hands-on and can do attitude
• Autonomous, fast learner and also a strong team spirit
Publiceringsdatum2012-12-14Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2013-01-12
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FöretagNetJobs Group AB
AdressNetJobs Group AB
11438 Stockholm
Jobbnummer 1417786
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