Technical Customer Success Manager
BT AI Sweden AB / Inköpar- och marknadsjobb / Stockholm
2023-10-16
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hela Sverige Visa alla jobb hos BT AI Sweden AB i Stockholm BT AI Sweden AB is a Swedish entity of Boost.ai. Boost.ai is a software company and developer of the world's most scalable conversational AI platform for enterprises. We specialize in building automated interactions for chat and voice designed to improve customer service and internal support channels.
Since our beginnings in 2016, we have gone global with about 130 employees spanning multiple countries. We are headquartered in Stavanger, Norway, with offices in Stockholm, Oslo, Copenhagen, Helsinki, London, and Los Angeles.
Our list of accomplishments to date includes:
Launching more than 500 virtual agents in EMEA and North America that automate millions of interactions every year.
Recognition by Gartner in their Magic Quadrant for Enterprise Conversational AI Platforms.
Establishing partnerships with leading firms like Deloitte, Accenture, KPMG, and more.
Achieving ISO 27001 & 27701 certification.
Winner of the 2023 CogX Award for 'Best Consumer Chatbot'
The boost.ai platform is trusted by global brands and organizations like Telenor, IF, Nordea and many others to help create dynamic and engaging automated experiences, with a focus on delivering superior customer service, boosting sales, and streamlining business operations.
We firmly believe that the success of boost.ai is attributed to our brilliant and dedicated team of individuals who challenge the status quo and take initiative, embodying our people philosophy of rewarding attention, responsibility, and trust.
Job description
We are looking for a Swedish-speaking Tech CSM with an interest in communication and emerging technologies.
As a Tech CSM your job will be to retain and expand customers through solid onboarding and excellent customer success management.
Your primary activities will be to...
• onboard new customers effectively, establish a trust-based relationship to the project team, help them build internal knowledge and ownership towards our technology and secure ROI for the customers swiftly after deployment.
• quality-assure and provide guidance on the work of customers' or partners' AI trainers and project managers; and the project methodology, plan and controls to support on-time project delivery, to ensure the success of those projects.
• perform proactive account management and provide solid success planning through detailed insights on model performance, usage volumes and other KPIs, and be a bottom-up influencer of the customer's project team through being our closest resource to the execution.
• ensure the best possible customer support of a given client portfolio in all phases of the project life cycle, understand how to build long-term, trust-based relationships with clients, to position yourself to affect the clients' strategies related to how they deploy our technology, in order to secure that we generate value for our clients, minimize the risk of churn and maximize the potential of upselling opportunities.
• act as the first point of contact for customers in your portfolio and ensure timely responses to their inquiries, either directly or indirectly.
Your daily tasks will be varied and you will work with a dynamic, multicultural team of colleagues who share a common mindset; to deliver a world-class product in a nascent and ever-evolving sector.
Join us for this exciting journey and be a part of the fourth industrial revolution!
We have
More enterprise virtual agents in production than any other Conversational AI company in the world.
Huge ambitions. In the near future we will conquer the global AI market and become the first Norwegian unicorn.
A challenging, varied and engaging work environment.
Plenty of opportunities for rapid career progression.
A vibrant office in central Stockholm and headquarters in Stavanger, Norway (occasional visits can be expected).
You have:
Swedish at mother tongue level and strong English language skills to business level proficiency.
Excellent communication skills and high level of empathy.
Advanced project management skills and the ability to get the job done on time and with the highest quality.
A natural talent for systematic thinking and understanding IT infrastructure, application of software, and a hunger to learn more in the AI space.
Technical skills, basic understanding or willingness to learn a programming language; preferably Javascript.
An analytical brain that can quickly detect and suggest where we could make enhancements or improvements to our software.
Business savvy that will allow you to work closely with clients and partners to help them build the best virtual agent for their business.
Ambition - and bags of it! You will work as hard as you play at boost.ai, and the opportunities for growth and development beyond your role are numerous for the right candidate.
A thirst for knowledge which means you are interested in your own continuous improvement - and in ours.
A true team spirit and willingness to collaborate and share in our successes.
You might also have:
A degree level education, probably to master's level or equivalent experience.
Experience in the tech and/or communication sphere would be a benefit.
Experience in Customer Success Management.
Fluency in a third language.
Good to know:
As a young and rapidly expanding company, boost.ai offers many other possibilities to the right people. As our Swedish team is rapidly conquering the conversational AI market, this role offers the right candidate the ability to significantly influence this work by creating the most robust and sought after virtual agents in Sweden (and beyond). By joining boost.ai you embark on a technological career adventure that you will be guaranteed the freedom to shape.
We interview appropriate candidates quickly and continuously until we find the right person. We recommend that you submit your application as soon as you can.
Working as a team is pivotal to the success of these roles. It is therefore a requirement of the position to be able to work on-premise at our office in Stockholm. You should be open for business travels between Stockholm and our headquarters in Stavanger a couple of times per year.
Sounds good?
Please submit your application using the appropriate form - we're looking forward to hearing from you and what you can bring to our company!
Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.
Så ansöker du Sista dag att ansöka är 2023-11-11
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare BT AI Sweden AB (org.nr 559283-7016),
https://www.boost.ai/ Mäster Samuelsgatan 36 (
visa karta)
111 57 STOCKHOLM
Kontakt Regional Head of Customer Success
Philip Hallehn
philip@boost.ai Jobbnummer 8191566
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