Technical Client Services Officer
Ftt Sweden AB / Supportteknikerjobb / Uddevalla
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hela Sverige Visa alla jobb hos Ftt Sweden AB i Uddevalla Fair Trading Technology is a technology provider, creating innovative solutions for the day-to-day problems facing FX brokers and their clients. Since 2010, we have been connecting trading platforms, liquidity providers and brokers, with operations in London and Sweden.
Our customer base is growing rapidly and to provide the best support possible to our clients, we are now looking for a colleague with a great technical interest to join our Client Services department. The job contains a broad range of tasks, as the Client Services team is responsible for the whole chain of delivery and support, both first and second line.
You will work together with our sales representatives to ensure that the customer gets a solution fitted to their needs. Together with your colleagues and your team manager, you will be responsible for the technical implementation and configuration, which means a close dialogue with the customer's technical representative.
The role as Client Services Officer also includes test for delivery, as well as education, surveillance and support after the solution has been delivered. You will have customer contacts on phone, email and chat and together with our developers handle technical issues as they occur.
Our technical surveillance and support covers all hours, why you will be working in shifts, alternating between days, evenings and nights. Our company language is English, so it's important that you are comfortable with the English language in both speech and in writing.
What are we looking for?
To be qualified for this position, you have to recognize yourself in the following list of competences/characteristics:
> Technical career background or a big technical knowledge
> 3+ years of work experience
> High level of English, spoken and written
> A proactive work approach
> Service minded
> The ability to work varied hours is a must
It's a plus if you meet one or more of the following qualifications:
> Experience from Financial Markets (FX, CFD, Stocks etc.)
> Experience from customer service/technical support
> Knowledge in system development
> Experience from Quality Assurance
Working with FTT, you will be joining a fast paced team of enthusiasts with a common vision and great mindset. Our modern offices are located in the center of Uddevalla, with great atmosphere and clean design.
Welcome with your application by email as soon as possible, we are revising the applications ongoing and the position might be filled before the end of the recruitment process. We are looking forward to hear from you!
Publiceringsdatum2014-09-18Arbetstider och omfattningTillsvidare
Heltid
Work hours varies over three shifts: days, evenings and nights.
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2014-10-12
The position might be filled before application deadline, so welcome with your application today.
Ansökan kan skickas till e-postadress:
jobs@fairtradingtech.comKontaktLisa Bogren, CHRO 031-3614700 (Switchboard)
jobs@fairtradingtech.comFöretagFTT Sweden AB
AdressFTT Sweden AB
Kungsgatan 11
45130 Uddevalla
KontorsadressKungsgatan 11
Uddevalla
Övriga kontaktuppgifterTelefonnummer: 031-3614700
E-postadress:
jobs@fairtradingtech.com Jobbnummer 2001429
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