Team Leader
Transcom AB Stockholm / Chefsjobb / Stockholm
2024-09-10
Visa alla chefsjobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos Transcom AB Stockholm i Stockholm,
Eskilstuna,
Örebro,
Karlskoga,
Borås eller i
hela Sverige Do you have experience in leading a team of customer service representatives to success? Do you aspire to provide high class service to all customers and want to be a part of a premium car brand? Then this opportunity might be for you! In your role as a Team leader for our client who is a premium car brand, you will play a key role in developing strategies to improve efficiency, customer satisfaction and routines.
What's in it for YOU!
With us you have the opportunity to develop and grow as an individual both personally and professionally. You will be able to build a career in an international environment, for example continuously within leadership. Your employment starts with a training program where you receive all tools needed for the position. You will work from our office in Kista where we offer a gym in the building and some great social areas!
In addition to this, we also offer:
Collective agreement
Pension
Office based with possibility to work from home occasionally
On site gym & sauna
Health care allowance
Subsidized meals with Rikskortet
Career development opportunities
The position as a Teamleader
As a Team Leader, your work tasks will include (not limited to), managing the team performance, ensuring team members have the necessary coaching from the Lead CSRs, measuring and enhancing the satisfaction within the team and importantly, driving KPIs and new initiatives to improve financial efficiency.
Working hours: Scheduled between the opening hours Mon-Fri 07:50-16:35
Employment rate: 100%
Collective bargain: Call/Contact Center och Marknadsundersökningsföretag
Type of employment: This is a permanent role that starts with six months of probationary period.
Start Date: 21:st of October
What are we looking for:
We are looking for someone who is structured, development oriented and has leadership experience. You thrive in building relationships within and outside of the organisation and to lead and motivate others. You have the ability to maintain focus and can prioritize your work tasks independently. Furthermore, we believe that you are a motivated, goal-oriented person who likes to work both solo and in a team.
In addition to this we have these requirements for the position:
You are fluent in Swedish & English
Eager to learn new things and adapt quickly to change
High level knowledge of Google package and other CRM systems
The ability to inspire & develop your team members
Minimum 6 month experience in leadership within the Customer Service industry
Analytical/data handling experience is advantageous in this role
Please contact BM
Ginta.Franka@transcom.com with any further questions.
About Transcom
Transcom is a global specialist in customer service and customer satisfaction through our extensive network of 95+ contact centers in 29 countries in 33 languages. We are driven by innovation and have a passion for helping people solve problems. In addition, we are one of Sweden's largest employers of young people. At Transcom, we are committed. To our customers and each other. Every day someone starts their journey with Transcom. To take the potential that exists today and transform it into competence for the future. Being noted for working hard, being a team player and supporting others. Contributes to positive and lasting changes in his team and to society. That's exactly how we are at Transcom. Here we care about each other. You are included, just as you are, from day one. With the right mindset, there is no end to how far we can go together.
Så ansöker du Sista dag att ansöka är 2024-10-14
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Transcom AB (org.nr 556201-3234)
Gullforssgatan 4 (
visa karta)
164 40 KISTA
Arbetsplats Transcom AB Stockholm
Jobbnummer 8890221