System Specialist Pax
Scandinavian Airlines System Denmark -Norway-Swe / Datajobb / Solna
2025-03-19
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Systems Specialist PAX
The System Specialist has the operational responsibility for defined parts of the IT-services in a service area PAX/DCS and works as a member of a Service Delivery Team/Value Stream. The System Specialist will be the 1st point of contact for defined business users/operational users of the IT- services, and corresponding contact against external/internal IT-suppliers. The System Specialist will ensure that the operational delivery of the IT-services is according to agreements and business needs. The System Specialist will also, proactively and in close cooperation with the business representatives and the IT-suppliers, support further business process development and ensure continuous improvement of the IT-services.
Key Responsibilities:
* Responsible 1st point of contact for business users/operational users in defined parts of the IT-services in the Service area.
* Responsible 1st point of contact for external/internal IT-suppliers of the IT-services.
* Responsible for regular meetings and follow up with business representatives and IT- suppliers regarding: Status of service delivery for the defined IT-services.
* Plans for improvements of the defined IT-services.
* Responsible for analysis of issues and problems in the delivery of the IT-services.
* Responsible for supporting business representatives to describe and specify requirements, to order backlog/change requests, and to secure plans for delivery of changes.
* Responsible for monitoring progress, reporting errors to supplier, verifying solutions, and ensuring documentation.
* Responsible for supporting the IT-suppliers with knowledge and guidance regarding: SAS IT-environment and integrations to other applications and IT-suppliers.
* SAS IT-policies/standards.
* Business impact of disturbances in the service delivery.
* Responsible for supporting the business in process development and lean process improvements, and for enabling and supporting simple and efficient use and utilization of IT among business users.
* Responsible for supporting development in the Service area: Providing IT-requirements.
* Supporting business requirements.
* Providing knowledge support to the IT-suppliers.
* Ensuring that deliveries are according to specifications and SAS IT-policies and standards.
To be successful, we believe you should have:
* Ability to translate business needs into IT requirements and specifications.
* Ability to communicate and collaborate with both business stakeholders and IT providers.
* Ability to analyse problems and issues and come up with working solutions.
* Strong ownership and sense of purpose.
* Strive for continuous improvement and adaptation of services.
* Deep understanding of the business area supported, including processes, functional requirements, business applications, vendors and interfaces (PAX/DCS).
* Fluent professional English in speech and writing.
* Fluent in one of the Scandinavian languages, and good understanding of other Scandinavian languages.
* Competent in Altea DCS.
* Good knowledge of Passenger & Baggage processes including irregularity handling.
* Understands DCS user access and permissions.
* Understanding of RBAC is a merit.
* Experience of schedule distribution.
* Knowledge of Ground handling.
* Knowledge of relevant business processes on a specialist level.
* Ability to communicate and collaborate with both business stakeholders and IT providers.
Why SAS?
At SAS, we offer extensive opportunities for professional development in an international, fast-paced working environment. We are dedicated to the continuous growth of our employees. Working with us comes with a variety of benefits, including:
* Travel Perks: Enjoy discounted travel opportunities around the world with SAS.
* Health & Wellness: Access to health and wellness benefits, including a newly renovated gym with complimentary classes such as CrossFit and yoga.
* Discounts: Receive discounts from a wide range of brands, as well as on transportation to and from airports, airport shops, hotels, and car rentals.
* Work Environment: Our office location in Frösundavik offers a vibrant workspace with a restaurant, café, and easy access to outdoor activities in Hagaparken and Brunnsviken. Engage in running, tennis, outdoor gym sessions, kayaking, and stand-up paddling with equipment available free of charge.
* Convenient Commute: Benefit from a non-stop bus service connecting our office to Solna station, and commuter trains, alongside a network of cycle paths.
Ersättning Undefined
Så ansöker du Sista dag att ansöka är 2025-04-04
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "3484-43253310".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Scandinavian Airlines System Denmark -Norway-Swe Arbetsplats Scandinavian Airlines System SAS
Kontakt Kevin Brunnberg
00000000 Jobbnummer 9232830