System Issue Analyst

Tetra Pak / Maskiningenjörsjobb / Lund
2016-02-01
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System Issue Analyst-LUN00013M

Description

Are you eager to a new challenging opportunity within Tetra Pak as System Issue Analyst?

System Issue Management within Technical Service is the one door entry point for all issues coming from our Customers and Market Companies. This ensures fast and efficient handling and a continuous follow-up and communication throughout the entire issue resolution process.

We can offer you a creative and stimulating work in a team that is located both in Lund and in Modena where the work environment is diverse and international. You will have the opportunity to develop as an individual, contribute to develop the capabilities in the team and build a global network.

Main responsibilities

• Consolidate issues, confirm category and assign Customer Impact Index according to IR process and technical knowledge
• Analyse (technical) and dispatch issues to relevant handling organisations
• Make necessary technical investigation to understand the problem using personal knowledge and involving relevant competences.
• Drive, correct and update issue statements and descriptions in reporting tools
• Claims administration according to Tetra Pak claims procedure
• Prepare the business cases for the decisional forums to enable them to start with Corrective Actions

Qualifications

We are looking for a strong communicator who enjoys networking and working in team. You easily build trust and relations with stakeholders. You have the ability to take on a holistic view and find alternatives, solutions and new ideas. Your approach is proactive and analytical.

You possess a good mechanical understanding as well as good documentation skills. Previous experience from statistical analysis is preferred.

You are a skilled excel user, have good computer software knowledge which means you can easily learn to use the different supporting systems used in our daily work.

Your English skills are excellent, written as well as spoken.

Please submit your application online at www.tetrapak.com no later than February 11, 2016.

For further information about the position, please contact Jenny Nygren at +46 46 36 29 25.

For trade union information please contact Unionen/ Susan Stigborg-Andersson at +46 46 36 24 32 or Sveriges Ingenjörer/Michael Warenholt at +46 46 36 12 10.

For information about your application, please contact recruiter Marie Lövmo at +46 76 125 22 97.

Varaktighet, arbetstid
Tillsvidare
Heltid

Publiceringsdatum
2016-02-01

Ersättning
Fast månads- vecko- eller timlön

Företag
Tetra Pak

Adress
Tetra Pak
Ruben Rausings gata
22186 LUND

Övriga kontaktuppgifter
Telefonnummer: 046-361000

Jobbnummer
2646391

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