SW Support Specialist
Volvo Construction Equipment AB / Datajobb / Eskilstuna
2016-06-22
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hela Sverige Job description:
• Provide support for users (both internal / external) in the applications: Techtool, Matris, Prosis, CareTrack, TwinGina, IQAN, ABG Tools(All the way down from Global ? Regional ? Dealers ? Mechanics)
• Support when Engine replacements / downgrades need to be done on machines out in the field.
• Participate in New Soft Product projects to secure future support.
Main tasks:
• Support users and help them to solve problems, otherwise assign the case to responsible person.
• Be a filter between users and System Managers.
• Coordinate helpdesk function; EMEA ? AMERICAS ? APAC - CHINA
• Continuously inform the System Managers, Product Specialists, Training a.o of known application problems.
• Help out with material and information during e.i regional Brush-ups.
• Update Baldo subscription user database.
• Update VDA with campaign info.
• Update Argus when a Techtool case comes in.
• Update Remedy when a CareTrack case comes in.
Qualifications / Key skills:
• University degree in IS/IT or equivalent experience
• Good knowledge about VCE products is desirable
• Knowledge about and interest for system integration
• Knowledge about the Aftermarket operation and relevant systems is an advantage.
• Good communication and presentations skills
• Good skills in Swedish & English, both written and oral.
Personal Characteristics:
• As a person you are Customer focused and driven with a positive attitude.
• You enjoy networking with people to make progress.
• You are a team player but can also work independently.
• You are a flexible person who likes to have many parallel activities ongoing at the same time and can handle stress.
• You take initiatives and are open to change.
• You are accurate and structured.
For further information please contact:
Pia Wessman, Manager, +46 16 5414274
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2016-06-22ErsättningFast månads- vecko- eller timlön
Så ansöker duSista dag att ansöka är 2016-07-08
Klicka på denna länk för att göra din ansökanFöretagVolvo Construction Equipment AB
AdressVolvo Construction Equipment AB
63185 Eskilstuna
Jobbnummer 2920046
Observera att sista ansökningsdag har passerat.