Support Technicians in Stockholm
Hcl Technologies Sweden AB / Supportteknikerjobb / Stockholm
Observera att sista ansökningsdag har passerat.
Visa alla supportteknikerjobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos Hcl Technologies Sweden AB i Stockholm,
Sala,
Linköping,
Skövde,
Göteborg eller i
hela Sverige HCL is the world's largest entrepreneurship and Infrastructure Services division at HCL has managed IT infrastructure operations for more than 250 customers over the past two decades. HCL is driving value to businesses in Sweden's highly competitive economy by delivering information and communications technologies that are helping them build efficiencies, reach newer markets, and gain a competitive edge. HCL has established offices in the cities of Stockholm, Gothenburg, and Helsingborg to cater to its Swedish customers' business needs. As part of HCL's commitment to the Nordic region, the company has had a legal entity and a collective labor agreement in Sweden since 2012.
HCL's Nordic journey began in 1999 with a regional headquarters in Stockholm. Today we have 6 local offices and 3 Delivery Centers with over 2500 consultants doing transformational work for over 30 Nordic customers.
We have a role for Support Technicians in Stockholm Sweden, please find below the details:
Work Location - Stockholm, Sweden
Start Date - Immediate
Job Type - Full Time
Salary - According to agreement
Language Dependency - Swedish (Fluent) + English (Good)
JOB DESCRIPTION
We are looking for Support Technicians to help our Service Desk & Onsite Team.
Responsibilities:
• Provide first and second-level support for the upgrade to Windows 10
• Work with each client to make sure checklist items are completed and ensure that the laptops are issue-free
• Responsible for receipt, configuration, and delivery of new equipment, if/where applicable
• Provide first level support for customer business & workplace applications
• Adhere to SLA's - To independently resolve tickets within agreed SLA of ticket volume and time
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To provide support for on call duty (Weekends & Weekdays)
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management.
Qualifications:
• Minimum one year of experience in Helpdesk support and Customer Service Support or genuine interest in IT.
• Basic troubleshooting and technical support knowledge of laptops.
• Strong knowledge of Windows 10 Operating System support and troubleshooting
• Strong knowledge of MS Office Products including 2013
• Ability to function in a fast changing environment
• Strong verbal/written communication in both Swedish and English.
• Strong problem solving and organizational skills to support an environment driven by customer service and team work; ability to build productive relationships.
Do you find this role interesting and suitable? Kindly apply sharing your resume with
megha.sa@hcl.com We look forward to hear from you
For any information regarding the application or the role please reach out to
megha.sa@hcl.comVaraktighet, arbetstid
•
Publiceringsdatum2017-11-29Så ansöker duSista dag att ansöka är 0001-01-01
FöretagHCL Technologies Sweden AB
AdressHCL Technologies Sweden AB
41878 GÖTEBORG
KontorsadressGunnar Engellaus Väg 3, DA-huset
Jobbnummer 3828465
Observera att sista ansökningsdag har passerat.