Service Desk Administrator (First Line Service Desk)
Emric Operations AB / Supportteknikerjobb / Kalix
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hela Sverige Visa alla jobb hos Emric Operations AB i Kalix Responsibilities;
The focus will be to:
1. Be the owner and single point of contact for all Service Desk requests as well as help communication and initiation of other Emric services. Drive and close cases in Emric online reporting tool.
2. Prepare regular performance and status reports as well as Monthly Service Reviews for both the client and for internal use. Run governance forums on an operational level with clients.
3. Be part of Customer Account teams and be responsible for service desk topics and items.
4. Coordinate invoicing with Service Delivery Management and do monthly customer invoicing
5. Coordinate small change request deliveries for customers
Skills;
Fluency in English and Swedish, administrative skills, communication and light project management skills is a must. In addition understanding Software applications as well as basic IT understanding is required.
Personal strength;
As a person you have a lot of drive, you are able to coordinate and drive activities and are a good communicator. You are independent, thorough, organized and structured. You enjoy working as part of a team, but can also be independent in your routine tasks. You have a passion for driving customer satisfaction, give service, enjoy customer dialogues as well as building relations with others.
Experience;
Newly graduated or up to 2 years experience from administration, coordination and/or light project/activity management. You have experience from working with Software applications. Experience from Service Desk, CRM tools and/or case administration or customer service is meriting.
Emric, part of Tieto Group, is seeking a Service Desk Administrator / First Line Service Desk associate to join our Customer Operations organization and our customer account team. You will independently and pro-actively drive service desk cases for existing clients in the Nordic market and have continuous customer dialogues regarding service delivery to reach high customer satisfaction. You will also continuously contribute to develop our services and processes to improve efficiency. Take the opportunity to join a high speed and knowledgeable team delivering value to clients within the Financial Services and banking sector.
Publiceringsdatum2018-01-02Så ansöker duSista dag att ansöka är 2018-02-01
Ange följande referens när du ansöker: Service Desk Administrator
KontaktCarola Nybom
bpo.jobb.kalix@tieto.com 0923-65700
FöretagEmric Operations AB
AdressEmric Operations AB
Box 100
95222 Kalix
KontorsadressSkolgatan 15
Jobbnummer 3883617
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