Service Delivery Manager
Hcl Technologies Sweden AB / Supportteknikerjobb / Göteborg
2025-02-07
Visa alla supportteknikerjobb i Göteborg,
Mölndal,
Partille,
Kungälv,
Lerum eller i
hela Sverige Visa alla jobb hos Hcl Technologies Sweden AB i Göteborg,
Skövde,
Helsingborg,
Linköping,
Malmö eller i
hela Sverige Application Infrastructure is responsible for ensuring the smooth operation, maintenance and continuous improvement of customer's application infrastructure. This role bridges IT Service Management and Infrastructure operations, ensuring service quality, reliability and efficiency
Job Description
The service delivery manager is responsible for managing and overseeing the end-to-end delivery of application infrastructure services. This includes working with internal teams and external vendors to maintain system performance, ensure high availability and drive operational excellence. The SDM will align IT services with business needs, manage SLAs and ensure compliance with IT best practices and security standards.
Key Responsibilities
Service Management & Delivery:
- Ensure the seamless delivery of application infrastructure services meeting SLAs and KPIs.
- Oversee incident, problem and change management processes for Application Infrastructure
- Monitory system performance uptime, and capacity to ensure optimal service availability
People Leadership & Team Development
- Lead a team of Service Owners, engineers and SMEs
- Mentor and upskill teams in emerging technologies and best practices
- Foster a culture of innovation, collaboration and continuous improvement
Infrastructure Operations & Support:
- Collaborate with IT operations and infrastructure teams to manage application hosting environments
- Ensure proactive maintenance, patching and updates for Application infrastructure components
- Manage cloud and on-premise infrastructure solutions, ensuring efficiency and security
Vendor and Stakeholder Management:
- Coordinate with third party service providers and vendors to ensure effective service delivery
- Manage contracts, budgets and relationship with infrastructure and cloud service providers
- Act as the main point of contact for infrastructure-related escalations and service improvements
Continuous improvement & Optimization:
- Identify and implement automation and optimization opportunities to improve efficiency
- Drive initiatives to enhance infrastructure scalability, security and cost effectiveness
- Stay up to date with emerging technologies and industry best practices in IT infrastructure management
Governance, Compliance and Security
- Ensure infrastructure compliance with HCLTech' s IT policies, security standards and regulatory requirements
- Conduct regular risk assessments and implement necessary security controls
- Maintain documentation and reporting on infrastructure performance and incidents
Required Skills & Qualifications
- Bachelor's degree in computer science, Information Technology related fields
- Proven experience in large-scale IT operations, migrations and cloud/on-prem strategies
- Strong knowledge of Azure and on-premises environments including Windows/Linux, Integration and BI platforms
- Proven experience with ITSM Tools preferably ServiceNow
- Experience with DevOps practices, CI/CD pipelines and automation tools
- Knowledge of security best practices and compliance frameworks
- Strong leadership, stakeholder management and communication skills
- Strong problem solving skills and ability to manage escalations effectively
Så ansöker du Sista dag att ansöka är 2025-03-09
E-post:
smriti.lyall@hcltech.com Omfattning Detta är ett heltidsjobb.
Arbetsgivare HCL Technologies Sweden AB (org.nr 556955-5609)
Gothenberg (
visa karta)
405 30 GÖTEBORG
Jobbnummer 9151619