Service Delivery Manager
Volvo Information Technology Aktiebolag / Datajobb / Göteborg
2011-07-12
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hela Sverige General Solutions, 9540, offers resources and deliveries within support, maintenance and development for applications, products and services, including the business administration area. The Business Administration part within GS is the non SAP part. General Applications consist of solutions that are not related to a specific process.
General Solutions has established a new group (SharePoint & BI, 9546). The group is delivering maintenance and development of SharePoint- and BI-solutions for the Volvo Group and external customers such as The City of Stockholm (Stockholm Stad) and Volvo Cars Corp. (VCC).
SERVICE DELIVERY MANAGER
We are now looking for a Service Delivery Manager (SDM) for the GOT BI-Portfolio. As a SDM you will be responsible for the maintenance service delivery according to the Service Level Agreement (SLA) for this portfolio. This applies to a set of applications for this portfolio as well as related infrastructure deliveries in the scope of the SLA. Delivering maintenance services for this portfolio will involve resources from different Volvo IT sites/departments as well as non-Volvo IT resources. The GOT BI portfolio contains a number of Business Intelligence (BI) systems that are delivered to customers such as Volvo Logistics, Volvo Cars Corp., Volvo Parts and Volvo Penta.
One of the initial task for you as SDM will be to be a part of establishing a setup of this portfolio to ensure that it is in line with the guidelines provided by the central project for the SDM and Maintenance structure. In order to do so you need to have a broad IT-background and strong leadership skills. Since the delivery team will consist of global resources you need to be able to cooperate with people in an international environment.
Your profile:
You have broad IT background and long experience from handling deliveries to customers. You have good leadership skills and feel comfortable in using them when aiming for cost, quality, efficiency and time targets. You like structure and are solution oriented with a holistic view always aiming for customer satisfaction. You also have a very strong social competence and are perceived as service minded.
General qualifications and skills:
• Academic qualifications within the relevant field
• Broad IT background
• Leadership skills
• Strong Communication skills
• Proven abilities to communicate and establish good customer relations
• Communicative team-player
• Proactive and with a strong drive to continuously challenge and improve
• Excellent command of spoken and written Swedish and English
• Work experience as a high level maintenance manager, Customer Service Manager or equivalent
• Service minded - customer focus
• Courage and ability to communicate and explain the content of the services within the agreement/portfolio from a delivery perspective
• Capacity to execute against set targets
• Strong interpersonal skills and ability to create and maintain a human network
• Experience from work in customer/account teams. Used to daily contact with customers
We can offer:
• A strong competence development roadmap and several professional and technical communities
• An attractive working environment with highly skilled and experienced colleagues
• The possibility to participate in developing and influence the future for the BI area within the Volvo group.
• A global network
Publiceringsdatum2011-07-12Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duAnsökan sker via företagets webbplats.
Ansökan kan tyvärr inte göras via e-post.
KontaktJoakim Karlsson, Line Manager, +46 31 3220531,
joakim.le.karlsson@volvo.comFacklig kontaktThomas Åberg, Unionen, +46 31 3225395,
thomas.aberg@volvo.comChrister Jonsson, Akademikerna, +46 31 3222728,
christer.s.jonsson@volvo.comAnneli Mattsson, Ledarna, +46 31 3229391,
anneli.mattsson@volvo.comFöretagVOLVO INFORMATION TECHNOLOGY AKTIEBOLAG
AdressVOLVO INFORMATION TECHNOLOGY AKTIEBOLAG
40508 GÖTEBORG
KontorsadressASSAR GABRIELSSONS VÄG
GÖTEBORG
KontaktuppgifterTelefonnummer: 031-667000
Jobbnummer 983598
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