Service Delivery Manager - Cubic Malmö!
WiseIT AB / Supportteknikerjobb / Malmö
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hela Sverige Cubic Transportation Systems, Inc., is a leading integrator of payment and information solutions and related services for intelligent travel applications. Cubic delivers integrated systems for transportation and traffic management, delivering tools for travelers to choose the smartest and easiest way to travel and pay for their journeys, and enabling transportation authorities and agencies to manage demand across the entire transportation network - all in real-time. Cubic specializes in design, development, manufacture, supply, installation, integration, services and information. Services provided by Cubic include on-site management, central systems, operations support, patron support, business support and field services.
Cubic Nordic is delivering service and support to public transportation in the south of Sweden. Our opera-tion is focused primary on helpdesk, field services and hardware repairs.
Service Delivery Manager - Cubic Malmö!
As the Service Delivery Manager at Cubic you are going to fundamental in leading and managing the success-ful delivery of the Cubic Nordic support and maintenance operation. You will continue to build and maintain excellent customer relations and enhance business opportunities. Reporting to the Nordic MD in the UK you will also have a frequent interaction with members of the UK team. This role is a twelve month replacement for a maternity leave, but for the right person there could be possibilities for other roles within the organiza-tion after this period.
KEY DUTIES AND RESPONSIBILITIES:
Operational
• To be the principal point of contact for Cubic's Nordics customers on all matters relating to performance of our support and maintenance obligations ensuring good customer relationship are developed and maintained
• To work closely with the operational management team to ensure contractual obligation including SLAs are met.
• To attend customer service review meetings to ensure contract deliverables are being met and any actions are taken forward.
• To provide reports or statistics as required by Cubic management and customer.
• Working with the team, driving the process in identifying the root cause of any service failures and ensure that corrective action is identified and implemented.
• To produce SLAs and KPIs that ensure Cubic meets its contractual obligations
• To manage asset management and defect management processes
Financial
• To proactively engage with customers to identify new opportunities for additional services and system improvements and to assist with the development and negotiation of proposal as required by Cubic management.
• To contribute as required in all discussions with customers on potential changes to the contract.
• To ensure that any work performed in addition to the contract requirements is agreed as fully chargeable in advance of the work being performed.
• Management of the financial performance of the Nordic contracts
• In conjunction with the operational management team, seek continuous opportunities to reduce Cubic's operating costs.
• To assist with the annual budget requirements of the Nordics business.
General
• To resource, manage and professionally develop the helpdesk team to ensure that the helpdesk provides an effective interface to the customer.
• To manage the conduct/performance of the helpdesk team ensuring they follow and adhere to all relevant company procedures. Taking the appropriate action where required.
• To ensure that the helpdesk team carry out work to standards of quality compatible with ISO9001 and comply with Cubic's Quality Management System
• Work closely with the Cubic Health, Safety and Environment Manager to ensure compliance with Cubic Occupational Health, Safety and Environment policies and procedures.
• Comply with security in accordance with established policies and procedures of the organizations
Who are you?
• You have an education, ideally degree educated in an Engineering/Business topic
• You have extensive management experience within a B2B OEM customer service environment
• You have experience working in a technical environment ideally hardware/device software engineering.
• You have the ability to demonstrate business growth.
• You have the ability to develop and present data to internal and external stakeholders
• Fluency in Swedish and English is necessary.
Desired skills:
• Experience from the public transport sector.
• Knowledge of processes and procedures relating to fare/ticket systems
• Experience of working with public sector customers
To enjoy life at Cubic you need to be self-driven, creative, have a strong desire to develop and learn new things. You have the ability to work as part of a team. You have the ability to build effective relationships, have a high degree of problem solving skills. You will find it stimulating to work with people and technology. We consider your personal characteristics as well as your technical skills. The right attitude, personal drive and engagement are as important as the technical skills.
We work continuously with this recruitment and want to have your application as soon as possible. For questions, please contact Lars Vida at Wise IT, E-mail:
lars.vida@wiseit.se or Julian Firpo at Wise IT. E-mail:
Julian.firpo@wiseit.sePubliceringsdatum2014-12-01Arbetstider och omfattningHeltid Visstidsanställning
ErsättningEnligt överenskommelse
Så ansöker duSista dag att ansöka är 2014-12-31
Vi föredrar ansökningar via webben
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Klicka på denna länk för att göra din ansökanKontaktLars Vida
Julian Firpo
FöretagWiseIT AB
AdressWiseIT AB
Sveavägen 13, 1 tr
11157 Stockholm
KontorsadressSveavägen 13, 1 tr, Stockholm
Övriga kontaktuppgifter Jobbnummer 2086357
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