Senior Technical Service Engineer
Software Skills / Datajobb / Göteborg
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hela Sverige Jeppesen:
A leader in aviation and aviation training products is looking for the best to journey with us into the future of navigation!
For more than 80 years, Jeppesen, a Boeing subsidiary, has made it possible for pilots and their passengers to safely and efficiently reach their destinations.
We are the world's leading provider of aeronautical data, and are combining our company's enduring spirit of innovation with a legacy of leadership in aviation to deliver 21st century navigation and optimization solutions.
At Jeppesen, we believe in a balance between personal growth and professional development. We hire the best to grow our company's future. Visit our website (www. Jeppesen.com) to learn more about Jeppesen's pioneering spirit, and to apply for our open positions.
Summary:
We are looking for a motivated individual with strong technical knowledge combined with the ability and desire to work with complex system installations. This is a customer facing role, so a flair for managing customers and a genuine interest for understanding and solving their technical issues are important.
This position will drive investigations and projects that benefit the Service Center and customers and will be a Subject Matter Expert in several aspects of infrastructure, hosted environments and configuration, serving as advisor to other internal stakeholders in projects and programs as well as mentoring Service Engineers. This position will be responsible for the daily and long-term support and service our hosted customers.
This is an opportunity for you to work in an international environment with a team of likeminded system experts in a leading edge expanding software company. The global Customer Service and Support team operates from three different locations: Gothenburg, Montreal and Singapore.
Essential Functions:
• Become an authority on several Airline Crew Management production system installations
• Provide application management, system administration and advanced technical support to Airline Crew Management products, according to the Service Level Agreement(s)
• Requirements definition, design and deployment of complex system installations
• Assist the client with knowledge injections, proactive problem solving and daily management of the production installation
• Act as the primary infrastructure contact for the customer and work internally with different teams to ensure issues are resolved with quality and within expected timeframe
Education/Experience:
• Minimum Bachelor's degree in Computer Science or equivalent
• Overall 10+ years of working experience in IT and systems deployment and administration, with 2-5 years in a software development role
Knowledge, Skills, & Abilities:
• Highly responsible, able to take ownership of issues
• Strong technical & analytical aptitude
• Self-Starter
• Particular interest and strong abilities in technical problem solving
• Good understanding of RHEL and programming skills in a range of languages (Python and Java preferred)
• Distributed version control systems, such as mercurial
• Messaging systems such as MQ, ActiveMQ, Qpid
• Databases (Oracle preferred)
• Other: Univa Grid Engine, Kerberos, JBoss
• Customer relationship experience with Asia and Australia customers preferred
• Able to work independently and within a team
• Excellent communication and relationship building skills; ability to understand and manage relationship and customer satisfaction
Software Skills is a recruitment company that works with many exciting companies in Gothenburg. With extensive background and expertise in IT, we match awesome developers, testers and other IT experts with interesting roles at big and small companies, product companies as well as consulting companies.
With our help and tests you have the chance to show the right company what You can bring to the table!
We are now looking for a Senior Technical Service Engineer on behalf of Jeppesen in Gothenburg.
Publiceringsdatum2017-02-13Så ansöker duSista dag att ansöka är 2017-03-14
Klicka på denna länk för att göra din ansökanFöretagSoftware Skills
AdressSoftware Skills
Stora Nygatan 13
41108 Göteborg
KontorsadressStora Nygatan 13 2TR
Jobbnummer 3317360
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