Senior Service Manager
United Consultants Group Ucg AB / Datajobb / Helsingborg
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hela Sverige UCG/ Radio Support is a consulting company specialized in support to the telecom and electronics industry. Mostly in the design/verification and test/industrializing areas. We have an office at Kista in northern Stockholm but are operating all over Sweden.
For our customer we are now looking for a
Senior Service Manager.Plats Helsingborg Omfattning 100%
The main tasks in the assignment will be/a day at work will look like: -Create weekly & monthly service reports -Quality assurance of changes made to the services -Chair Service Support Team meetings -Secure that major disturbances in the service are resolved (if not, escalate) and that stakeholders are informed. -Drive root-cause analysis for major incidents
Kompetens IT Management
Projektledning allmän
Projektledning IT
Servicemanager
Area Syd
Following demands must be fulfilled -Service Level Management -SLA/OLA -ITIL -English language -Communication -Vendor management -IT Production (Swedish: IT drift) Following competences are desirable: -Knowledge in HP ServiceDesk tool
The consultant shall have following profile: -Good in communication, both listening and transferring gained knowledge, and act in a service minded way. -Ability to take own responsibility and make necessary decisions even under complex circumstances.
Knowing when and how to escalate and follow up. -Commitment and drive. Ability to initiate, drive and follow up necessary activities. -Ability to judge when own competence is enough to solve a situation and when to delegate to other competencies. -Analytical - being able to structure information and derive conclusions and consequences. -Ability to adapt easily to changes. Ability to have a holistic view for the service. -Actively work for interaction with other teams in the organisation.
Share and provide information and knowledge with generosity and an open mind. -Ability to identify, describe and propose improvements in processes. -Good leadership skills.
To achieve a more even gender distribution among our consultants we are positive to female applicants.
We would like applicants to submit a detailed CV in Word-format.
In this ad we are primarily looking for employees, but we also invite persons operating their own companies to apply.
We decline approaches from recruiters and other sales persons.
Please include the reference number in your application:
811263
Publiceringsdatum2008-11-27Arbetstider och omfattningTillsvidare
Heltid
Heltid/Tillsvidare
ErsättningFast lön
Månadslön
Så ansöker duAnge följande referens när du ansöker: se annons
Ansökan kan skickas till e-postadress:
asa@ucg.seFöretagUNITED CONSULTANTS GROUP UCG AB
AdressUNITED CONSULTANTS GROUP UCG AB
ENKÖPINGSVÄGEN 14
17579 JÄRFÄLLA
KontorsadressISAFJORDSGATAN 39B
JÄRFÄLLA
KontaktuppgifterTelefonnummer: 08-5250 8429
Faxnummer: 08-7605059
E-postadress:
info@ucg.se Jobbnummer 360248
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