Senior Second Line Service Desk Support
Synsam Drifts AB / Datajobb / Stockholm
2017-06-28
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hela Sverige Synsam är idag Nordens ledande optikkedja med drygt 500 butiker i Sverige, Norge, Finland och Danmark. I Sverige är Synsam en expanderande detaljhandelskedja med idag drygt 180 butiker - från Boden i norr till Ystad i söder. Med hög kompetens, teknologi som ligger i framkant och stort engagemang erbjuder vi våra kunder personliga och prisvärda optiska kvalitetslösningar. Synsams styrka återfinns i våra medarbetare vilket blir avgörande i mötet med kunden. Den dag vi slutar bli bättre slutar vi vara bra. Vi är ärliga mot varandra och håller vad vi lovar, på Synsam har vi samsyn.
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Synsam Group IT is now hiring a Senior Second Line Support member to its Service Desk team.
With reference to, Group IT Service Manager and Team Lead you'll do have the following responsibilities mentioned below but not limited to:
• Support and assist first line agents with their daily work and proactively investigate re-occurring incidents.
• Maintain network, hardware and software. Follow up on escalations and prepare training to first line agents on needs basis.
• Represent Service Desk in a professional manner, with appropriate IT competence, proactively and in a service-minded way to all its users and your colleagues.
IT-support will be based on best-practice, framework ITIL especially Incident Management, Problem Management, Configuration Management (meaning ITIL Service Operations). The work will be performed in tight corporation and communication with colleagues within Synsam Group IT on cross-country and local level.
We are looking for a team member with the following skills, qualifications and experiences;
• High School or Equivalent degree preferred within data science or data mathematics
• Minimum three year of relevant experience required. Merited if you have previously worked within Problem Management or Change Management
• Knowledge of network connectivity and ability to troubleshoot connectivity problems required
• Understanding of PC/Mac software, operating systems and applications, networks, and hardware required.
• ITIL Foundation certification preferred
• Excellent team communication skills cross-countries
We offer you;
• Full time employment in a growing and developing company
• Modern and convenient office located in Stockholm city center
• Competitive salary and benefits
• Beneficial staff discount
• Part of incentive programme
As a person you are an open-minded and structured team-player, have excellent critical thinking and problem solving skills and also have the ability to communicate problems and propose solutions effectively.
Are you the right person?
Don't hesitate to contact us or apply for the position.
Varaktighet, arbetstid
Heltid Tillsvidare
Publiceringsdatum2017-06-28ErsättningFast månads- vecko- eller timlön
Så ansöker duSista dag att ansöka är 2017-07-26
Klicka på denna länk för att göra din ansökanKontaktRobin Iwarzon 0766 41 99 72
FöretagSynsam Drifts AB
AdressSynsam Drifts AB
Box 30153
10425 Stockholm
KontorsadressBox 30153 10425 Stockholm
Jobbnummer 3579088
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