Regional Operation Specialist
Western Union Retail Services Sweden AB / Organisationsutvecklarjobb / Stockholm
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hela Sverige Western Union is a global leader in money transfer, with a history dating back more than 150 years. Today, Western Union continues to help con¬sumers and businesses trans¬fer money, send payments, and purchase money orders and prepaid services. Consumers can quickly and easily transfer money to approximately 365,000 Agent locations in more than 200 countries and terri¬tories, enabling friends and families to stay connected.
With our expansion we now have an exciting career opportunity for a Regional Operation Specialist based in Stockholm and/or London.
The Operations Specialist is responsible for assisting in monitoring and improving service quality at the point of sale to deliver superior service to our agents and customers. This position is also responsible for the review, development and implantation of new and existing policies and procedures.
AGENT MANAGEMENT
Assist in the development and execution of an annual SMART plan for the agent network.
Coordinate internally to bring forward problem resolution in accordance with Company compliance standards & local legislation.
QUALITY / SERVICE DELIVERY
Assist in the coordination of mystery shopping & other programs, as well as monitoring of the competition.
TRAINING
Provide feedback on the content of the training to ensure regional requirements are met.
PROCESS MANAGEMENT
Assist in ensuring that the processes associated with the service delivery are documented, constantly reviewed, communicated and monitored to provide the optimum efficiency.
PROJECTS
Lead/participate on special operations projects as well as the management of work streams for wider business projects.
PROCEDURES & SYSTEMS
Ensure that all operational procedures and materials are kept up to date
Candidate should have excellent communication skills, willingness to work in a changeable environment with new processes or regularly re-defined processes, teamwork skills, and proactivity.
The role also requires commitment and dedication towards goal achievement, which implies more than a regular office schedule (flexibility is crucial). Detail-oriented, organized, responsible and reliable are expected attributes.
Experience/Education requirements :
Bachelor's Degree-qualifies in a business or related discipline preferred
Fluency in English & Swedish is required (knowledge of another Nordic language is a big plus)
2 years working in a project related or administration role
PC Literate - Able to work to an Intermediate/Advances level of competence on MS Office.
Publiceringsdatum2011-03-22Arbetstider och omfattningTillsvidare
Heltid
Provanställning 6 månader. Tillsättning omgående
ErsättningFast lön
Så ansöker duCV in english
Ansökan kan skickas till e-postadress:
kathelyne.vanbourgonie@intl.westernunion
KontaktKathelyne Van Bourgonie, Recruiter,
kathelyne.vanbourgonie@intl.westernunion.comFöretagWestern Union Retail Services Sweden AB
AdressWestern Union Retail Services Sweden AB
Karbingatan 2
23166 TRELLEBORG
KontorsadressVasagatan 15-17
Stockholm
KontaktuppgifterTelefonnummer: 0410-48400
Jobbnummer 883076
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