Quality Assurance Coordinator

Rebtel / Organisationsutvecklarjobb / Stockholm
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Global migration is a 21st-century reality: Whether people are fleeing from something or racing towards better opportunity, cultures are now living side by side in a new way. At Rebtel, we believe in tearing down borders - both the geographical borders that complicate international communication and the cultural borders that keep people divided. We're on a mission to build products serving the 2 billion internationals of the world. Starting, but not stopping, with communications and international calling to connect all migrants with their friends and family worldwide.

Our team mirrors our global audience: we are a diverse team of people from over 30 different countries that get together everyday - and we'd love for you to join us. Do you have what it takes to join the world's leading disruptor in international calling?

Rebtel is looking for a Quality Assurance Coordinator

Ready to work hard and celebrate success together with a truly diverse team of 80 people with more than 30 different nationalities?
Are you looking for that rare combination: the spirit and excitement of a start up with an already existing and continuously growing business?

Rebtel is looking for a quality assurance coordinator to join our Community team in Stockholm. You will in your role focus on the quality process of the customer cases. We are looking for a hands on person who is ready to join a team with focus to be number one at understanding our customers and delivering excellent customer support.

Responsibilities:

Satisfaction rate
Develop and implement quality assurance
Regular trainings with agents based in the Philippines to increase knowledge and quality
Weekly quality follow ups of gathered customer feedback with teams
Work proactively with customer cases with quality and resolution as focus

Requirements:

Proficiency in English and Spanish
Experience from customer centric service
University business degree or similar
Preferably 1-2 years of experience from quality assurance or project management

We are looking for:

A hardworking individual who thrives in a rapidly changing environment with tight deadlines
Someone who is into the details and passionate about quality
A fast learning and dedicated person who is ready to grow with Rebtel

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Varaktighet, arbetstid
• -

Publiceringsdatum
2017-11-01

Ersättning
Enligt överenskommelse

Så ansöker du
Sista dag att ansöka är 2017-12-31
Klicka på denna länk för att göra din ansökan

Företag
Rebtel

Adress
Rebtel
Jakobsbergsgatan 16
11144 Stockholm

Kontorsadress
Jakobsbergsgatan 16

Jobbnummer
3778556

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Quality Assurance Coordinator

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