Order Management Specialist
ABB AB / Inköpar- och marknadsjobb / Nyköping
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At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
ABB's Electrification business is a leading provider of a full range of protection, control and measurement solutions - enabling safer and smarter electricity flow from substation to the point of consumption. We deliver products and systems designed to connect, protect and control electrical systems, ensuring reliability, efficiency and safety for equipment and personnel.
The Order Management Specialist is the first point of contact for customers and business partners of ABB Electrification in Sweden. Your mission is to make sure customers get the best possible
experience while doing business with us, by helping and supporting them from order registration to invoice, and by ensuring that all their inquiries get timely and professionally answered.
Reporting to the Swedish Customer Operations Manager and using your customer service skills and knowledge, you will aid the Swedish Sales team by reacting to customer inquiries.
Your responsibilities
Deliver effective solutions to customers with order-related queries by coordinating with internal resources to resolve the requests.
Act as a subject matter expert in our ERP system and support the team with improving and increasing the number of electronic orders. This also include analyzing and improvement of the existing setup towards customers.
Proactively monitor the status of orders, deliveries, and invoicing processes.
Be accountable for clear, continuous and complete communication to customers.
Ensure that all customer inquiries are solved in a timely manner and support in any necessary need of escalation and expediting.
Ensure positive customer experience by giving customers regular updates, clarifications, and explanations.
Master Customer Operations processes and policies to ensure consistency and effectivity in all our deliverables.
Think out of the box, identify improvement areas and new service development possibilities.
Your background
2-3 or more years of experience in Customer Operations/Customer Services working with order handling, customer communication and delivery monitoring and follow-up.
An agile and proactive approach, with a demonstrated ability to take ownership of customer issues.
Ability to handle many tasks at the same time with great self-management skills.
Coordination, involvement and collaboration with other functions within ABB.
Strong Knowledge of SAP, Sales Force and in evaluating and improving electronic order flows.
Digital interest, good analytical skills and ability to work in a structured way towards hard deadlines.
Experience and understanding of customer segments, such as: OEM, Panel builders, Machine builders and Distributors is beneficial.
A collaborative, solution-focused approach and strong written and spoken communication skills.
Fluent in Swedish language, written and spoken, is a must, as you will be working mainly with Swedish customer. Understanding of English language is also preferred.
Business Administration Degree or equivalent working experience.
More about us
Recruiting Manager Mathias Elison, +46 705 32 02 37 will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Senad Huijc, +46 730 88 30 06, Unionen: Johan Lundström, +46 730 77 03 66, Ledarna: Lenny Larsson, +46 706 32 85 47. All other questions can be directed to Talent Partner Ludvig Ahlqvist, +46 724 64 43 70.
Please note that selection is ongoing and the position may be filled before last day of application.
We look forward to receiving your application before 4th of Feb. If you want to discover more about ABB, take another look at our website
www.abb.com.Location: Västerås Västmanland County,Sweden or in Nyköping Södermanland County , Sweden
Så ansöker du Sista dag att ansöka är 2024-02-04
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare ABB AB (org.nr 559193-0903),
http://www.new.abb.com/careers Nyköping (
visa karta)
611 31 NYKÖPING
Arbetsplats Nyköping, Arnöleden 2
Jobbnummer 8404105
Observera att sista ansökningsdag har passerat.