Operations Manager Support & Operate
SecureLink / Supportteknikerjobb / Malmö
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hela Sverige We are now looking for a Operations Manager to our office in Malmö.The Support & Operate Management is responsible for providing technical and process leadership for operations through the delivery of support and operate services to achieve a result of improved client experience, security outcomes and value at scale. Do you want to join us in safely enabling business? Apply today!
Our offer to you:
As Operations Manager you will get to stay in tune with client needs, trends, and operational performance to identify drivers for continual improvement. You will work independently, in partnership with others, and as a leader of matrixed teams to run operations that have measurable impacts to scalability, stability, value, and client satisfaction. You will create and lead the execution of plans for delivering services, manage to those plans, and maintain plan status with key stakeholders. You will stay in tune with evolving trends and be an industry leader in driving the evolution of Support & Operate services and operations.
At SecureLink we arespecialists in cyber security. It's our focus every hour of the day, every day of the year. That's why we're among the best - if notthebest - in the world at what we do.But true cyber security isn't just about protection. It's about enabling, too. It's about empowering businesses by allowing them to safely embrace innovation, efficiency and collaboration. True cyber security is about adding value by building trust and making life easier for our customers. Togheter we are building trust and enabling business. Do you want to be a part of out journey?
Your responsibility:
• The Support & Operate manager is expected to provide matrixed leadership to service teams and operational functions as well as lead upward and outward within the larger organization.
• You will foster an inclusive approach to service delivery & management by gathering requirements from key stakeholders, developing services that deliver to those requirements, and nurturing a feedback loop from key stakeholders throughout the lifecycle of service development.
• Act as a point of escalation for clients, engineers and management
• Explain and demonstrate service value by developing meaningful metrics and reports for delivery to clients and internal stakeholders who have a wide range of security, technology, and business acumen.
• Stay in tune with evolving trends and be an industry leader in driving the evolution of Support & Operate services and operations.
• Work close with the Operations Manager for Detect & Respond.
• P&L for Support & Operate services
About the role:
You will be located in our modern office in Malmö and report to Head of Support & MSS in Group Service Delivery.
Who are you?
We believe that the right person has experience and knowledge of common security technologies and network- and security operations.You also need some experience from leading teams or projects. You can communicate fluently in English, both written and oral.
We believe that you are result-driven, communicative and energetic. You are a natural leader can providethe team with a clear sense of direction. You motivate and coordinate others so that theymaintains focus on the goal and contribute to a healthy andconstructive group dynamics in the working group.
Are you interested in the position, please apply soon! The selection is ongoing and the position can be filled before the last application date. We do not accept applications via email, please apply through our application form. If you have any questions, you are most welcome to contact the responsible recruiter, Johanna Gustafsson at
johanna.gustafsson@tng.se.
We look forward to receiving your application!
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2019-01-24ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2019-07-13
Klicka på denna länk för att göra din ansökanKontaktJohanna Gustafsson
johanna.gustafsson@tng.seFöretagSecureLink
AdressSecureLink
Stenbärsgatan 6
21231 Malmö
KontorsadressStenbärsgatan 6 , Malmö
Jobbnummer 4573531
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