Manager, Client Support
Oracle Global Services Sweden AB / Datajobb / Lund
2024-11-26
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hela Sverige Are you a people person who enjoys directing the day-to-day operations? If you have experience leading teams, this is an incredible opportunity to excel in an exciting, fast-paced arena!
Are you a people person who enjoys directing the day to day operations? If you have experience leading teams, this is an incredible opportunity to excel in an exciting, fast-paced arena!
At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data.
From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.
As a global leader we're looking for a Production Support Manager to drive success as part of our International Support team. Join us and create the future.
What you will do
You will manage the team that is responsible for performing solution-related service request investigation, incident resolution, and application maintenance.
Ensure all phases of support are properly tracked
Prioritize and schedule work resources
Meet quality standards, promote client satisfaction, and adhere to SLAs
Act as an escalation point
Lead, direct and review the team's work to achieve operational or functional targets or objectives with measurable
Travel up to 20%
Participate in on-call rotation as needed
Willing to work from the Lund office 5 days per week
Required Experience
A Bachelor's degree in IT, Healthcare or related field or equivalent relevant work experience
At least 5 years of Oracle Health product support work experience
At least 5 years Healthcare IT work experience
At least 1 year of people or matrix management experience and customer service work experience
Fluent English skills
What we will offer you
A competitive salary with exciting benefits
Learning and development opportunities to advance your career
An Employee Assistance Program to support your mental health
Employee resource groups that champion our diverse communities
An inclusive culture that celebrates what makes you unique
Visa sponsorship and relocation assistance is not available for this position
At Oracle, we don't just respect differences-we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
https://www.oracle.com/corporate/careers/diversity-inclusion/ Så ansöker du Sista dag att ansöka är 2024-12-10
E-post:
anne-marie.mcguinness@oracle.com Omfattning Detta är ett heltidsjobb.
Arbetsgivare Oracle Global Services Sweden AB (org.nr 559201-5795)
Tunavägen 24 (
visa karta)
223 63 LUND
Jobbnummer 9030589