Manager Client Operation
Vattenfall AB / Chefsjobb / Stockholm
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Vattenfall is one of Europe's largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark, and the UK. The Vattenfall Group has approximately 20,000 employees. We have been electrifying industries, powering homes and transforming life through innovation for more than 100 years. We now want to make fossil free living possible within one generation and we are driving the transition to a sustainable energy system.
Job Description
Vattenfall IT Client Services is responsible for operating, monitoring, administrating and developing end-user services, and securing services are delivered according to agreed SLAs. We support and deliver both Blue and Red IT services. In addition, we are also responsible for all changes in the production environment and to secure adherence to the decided standards. At present, Client Services consist of 3 teams; Service Delivery Management, Process & Design and Business Specific.
Your job as Manager for Client Operation Red
As responsible manager for the Client Operations Red team, you will lead a group of IT technicians and IT engineers working with more advanced IT support and maintenance, support them in their daily work, connect them to other colleagues for support in trouble shooting and guide and coach them in their development. You and your team will work in close cooperation with the Client Operations Blue team, CAR 's and the Design and Process team. Project Managers, Process Managers, IT Security and other Vattenfall stakeholders that utilize our red services. Your team will be located in Sweden and will focus on support towards BA/BU 's using Red IT Services in Sweden but have the capability to support all BA/BU 's in Vattenfall.
You will also be responsible to assign capacity to projects, critical incidents and other requests. And last but not least, Contribute to a healthy way of working.
Key deliverables and activities
Operational responsibility for implementing and maintaining the Vattenfall Client variants
Operational responsibility for Specific Red Onsite Services (Red Physical Client, Red Print & Red Video solution)
Support Client Services CA's with 3rd level support
Together with the team; Be part of resolving Critical Incidents and Problems.
Together with the team, Advise and involvement in IT projects.
Key responsibilities and mandate
Responsible for delivering towards our Client Services Roadmaps.
Responsible for project and consultant resources connected to your team.
Interact and build strong relationships with key stakeholders in the Business, IT and supplier's side.
Accountable for operation and delivery provisioned services according to committed service levels.
Accountable for continues improvements in your area, i.e., improving efficiency and effectiveness and cultivating a culture of continuous improvement.
Qualifications
We are looking for someone with knowledge in IT Infrastructure and management experience from leading an IT operation You also have experience from complex and international distributed operations.
As a manager, you have strong management an communication skills with the ability to motivate your team members. You have proven to be an excellent leader and could naturally apply the Vattenfall leadership criteria: Connect People, Accelerate Learning and Drive Innovation. You are expected to have a strong customer focus, ability to increase the operational efficiency and to develop the operational concept. You are able to drive change and also to transform the operation when needed. As a person you are comitted and reliable, open and honest.
Additional Information
Our Offer
We offer a challenging and international work environment and the possibility to work with some of the best in the field. You will be working in interdisciplinary teams and you can always count on support from committed colleagues as 'Ask and Share' concept is essential for the way we work. We offer attractive employment conditions (smart working, flexible working hours and a good-work-life balance) and opportunities for personal and professional development. Click here for further information.
Location
Stockholm, Solna
For more information about the position you are welcome to contact hiring manager Andreas Yngvesson on
andreas.yngvesson@vattenfall.com For more information about the recruitment process you are welcome to contact our recruiter Carolina Osterman on
carolina.osterman@vattenfall.comTrade union representatives in Sweden are Vatkovic Silvija (Akademikerna), Inger Strandberg (Unionen), Christer Gustafsson (Ledarna), Lennart Bengtsson (SEKO). To get in contact with the representatives, please call Vattenfall 's switchboard +46 8 739 50 00
We welcome your application in English no later than March 12th 2023. We kindly request that you do not send applications by any means other than via our website.
At Vattenfall we are convinced that diversity contributes to build a more profitable and attractive company and we strive to be a good role model regarding diversity. Vattenfall works actively for all employees to have the same opportunities and rights regardless of gender, ethnicity, age, transgender identity or expression, religion or other belief, disability or sexual orientation. Click here for further information.
The security of Vattenfall and its employees is essential. For that reason, a pre-employment screening will be part of your recruitment process. The screening is based on the role you will fulfill within Vattenfall. The screening will be performed by a third party, Validata.
Since Vattenfall is a part of the Swedish critical infrastructure, many of our services are security classed. If this position is security classed the final candidates might be subjected to a security vetting process, according to the Swedish legislation.
We look forward to receiving your application!
Så ansöker du Sista dag att ansöka är 2023-03-19
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Vattenfall AB (org.nr 556036-2138)
117 56 STOCKHOLM
Arbetsplats Stockholm
Jobbnummer 7459185
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