IT Support Specialist at Greenpeace Nordic
Greenpeace Norden / Supportteknikerjobb / Stockholm
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hela Sverige Greenpeace Nordic is now looking for an IT Support Specialist to join our IT Operations team on a temporary basis. If you have the right profile, you burn with passion for IT support and you want to work for a just cause, we want to hear from you!
Your role:
As an IT Support Specialist, you will be responsible for managing the day to day support tasks of the Greenpeace Nordic help desk, supporting a wide range of devices, services and applications in all of our country offices across Scandinavia. The work involves engaging with users, answering questions, deploying and fixing hardware, troubleshooting problems, as well as developing the IT Operations internal processes. The Support Specialist should also provide and plan trainings to end users and colleagues for systems and services as directed by the IT Operations Team Lead. We work in a mixed device environment with primarily Windows machines but also several Macs as well as Android and iOS mobile devices.
Your work will be governed by IT policies, processes and procedures and it is expected that the role will contribute to the development of these. The IT Support Specialist role will be line managed by the Head of IT but works under the operational task management of the Nordic IT Operations Team Lead and will be working in a daytime shift rotation.
Your responsibilities will also include:
• Manage hardware procurement according to organizational standards and policies
• Manage IT Operations projects as assigned by IT Operations Team Lead
• Manage tasks assigned by IT Operations Team Lead
• Ensure IT Operations processes are followed and continuously developed
• Ensure supported IT assets are handled according to organizational standards and policies
Your education and experience:
Bachelor's degree in IT and/or equivalent work experienceA minimum of two years of broad IT support work experienceExpert understanding of hard and software troubleshootingGood understanding of IT Support processes and IT infrastructureGood understanding of communication in an IT support roleExperience training users, preferably in a remote settingProficiency in procurement of hardware, software and servicesProficiency in the English language - proficiency in a Nordic language(s) is an advantage
About us:
Want to join us on the right side of history? If you want to make a meaningful change in the world, Greenpeace is the place where your talents and creativity will contribute to the most successful campaigning organisation. You will not only participate in making change, you will learn, lead and grow throughout your time with us. While you save the planet, we have your back covered.
Greenpeace Nordic have offices in Stockholm, Helsinki, Oslo and Copenhagen. We employ appr. 150 people throughout the organization. This position will be based in our office in central Stockholm.
We offer you a short time employment contract until the end of June 2017.
To apply for this position, please send your CV accompanied by a cover letter in English no later than February 20th. Please note that we will be contacting qualified applicants on an ongoing basis so send in your application as soon as possible.
Contacts:
For questions related to job specifications: Jan Viljanen, Head of IT at
jan.viljanen@greenpeace.orgFor questions related to the recruitment process: Klara Losonczy, Recruitment Assistant at
klara.losonczy@greenpeace.orgVaraktighet, arbetstid
Heltid Rekrytering
Publiceringsdatum2017-02-01ErsättningMånatlig löneutbetalning
Så ansöker duSista dag att ansöka är 2017-02-20
Klicka på denna länk för att göra din ansökanFöretagGreenpeace Norden
AdressGreenpeace Norden
BOX 15164
10465 STOCKHOLM
KontorsadressBOX 15164 10465 STOCKHOLM
Jobbnummer 3295485
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