IT Operations Engineer to hallon
Hi3G Access AB / Supportteknikerjobb / Stockholm
2020-10-19
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hela Sverige Hallon is a sister operator of the mobile operator Tre and started in May 2013. The core concept of hallon is based on simplicity; It should be easy to be our customer. We have no binding period, no notice period, no invoices and always fixed price. In 2018, we moved our business to a completely new house next to Globen in the south of Stockholm, where all of us at hallon and Tre are given the best opportunities to meet and interact. Welcome to hallon.
As an IT Operations Engineer, you will have plenty of development opportunities and a chance to be a major influence on the environment you are working in. We place great emphasis on being flexible and innovative in our solutions and collaborations, both internally and externally.
About the role
We are looking for an IT operations engineer for hallon's internal systems since one of our team members is on parental leave until 2022. As a member of hallon's technical team with seven persons, this position is associated with the daily operation of internal applications. In this critical role, you will be engaged in driving process automation and improvements. A major part of this role will be taking actions on billing systems continuous availability, supporting business with daily customer related tasks as well as approving new releases and functional system changes.
The role is a temporary position that extends until year 2022.
Responsibilities
• Providing support to our customer care team for technical matters.
• React on system generated alerts, researching problems, escalating when appropriate and monitoring external integration point's availability.
• Managing complex call records and rating engine issues and customer complaints to ensure all usage elements are properly applied to customer accounts.
• Assisting with bill production and revenue accounting procedures (bill-run processing, reconciliations, controls).
• Improving billing system performance by continuously study, evaluating, and recommending process re-design.
• Sim card and stock management. Monitoring, ordering, coordinating.
Your experiences
• You have knowledge in PL/SQL, Shell Scripting.
• You have a keen interested in the telecommunications industry.
• Knowledge in .Net/C# development is a big plus.
• A couple of years' experiences from a similar role.
• You have a relevant degree in telecommunications, computer science or equivalent skills.
Who are you?
To succeed and thrive in the role, you are a team player that find it enjoyable to collaborate with others. You value team spirit and see it as a matter of course, to support your colleagues in their daily challenges. Furthermore, you thrive in a department with talented colleagues and who works well in a busy environment with few identical days and many different tasks.
As a person, you are accurate and able to coordinate and talk across disciplines, colleagues who work with core functionality and network as well as with technical suppliers and our technical back line.
What we offer
You will be working with a senior team with a great culture of collaboration and entrepreneurship. You will get insight and experience in operating one of Sweden fastest growing operators during a phase when we invest and work towards providing the best possible digital customer experience.
We have recently moved into our new top modern office right next to The Globe arena, built for the coworkers of hallon & Tre. We are very proud for our strong company culture where you daily meet happy and highly motivated coworkers and we have been since 6-years top rated in Great Place to Work.
Application
We will interview continuously even before the application end date so please make sure to send in your application as soon as possible should you be interested in becoming a part of hallon! For questions about the role, please contact Saul Amram, Head of IT,
saul.amram@hallon.se. Applications are only accepted through the link below.
We look forward to receiving and reading your application!
#LI-PRIORITY
Varaktighet, arbetstid
• -
Publiceringsdatum2020-10-19ErsättningEnligt överenskommelse
Så ansöker duSista dag att ansöka är 2020-11-13
Klicka på denna länk för att göra din ansökanFöretagHi3G Access AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Hi3G Access AB (org.nr 556593-4899)
Arbetsplats hallon (eng)
Jobbnummer 5405260
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