IT application manager - car communication
Volvo Personvagnar AB / Elektronikjobb / Göteborg
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hela Sverige Volvo Car Corporation creates the safest and most exciting car experience for today's modern families all over the world.
At Volvo Cars, we are proud of our products and of the values that Volvo Cars embodies - quality, safety and care for the environment. Consequently we bring these values to our customers through our employees.
At Volvo Cars we understand the value of a balance between work and leisure in life, and we offer many diverse opportunities within an international company that is ethically sound. We further offer our employees an adventurous job experience around the world, with plenty of scope for the imagination and lots of room to grow.
Main tasks and responsibility:
The position is within Volvo Cars IT and a sub unit called Application Management Services (AMS). This role will act as the main interface for deliveries of car communication services between IT and business within the Customer Service area. You will be the key resource to drive the IT services as well as the business forward.The main responsibility is to manage the car communication IT services within the field of Customer Service, both from an application service perspective as well as from a business relations perspective.
Required Qualifications:
Understanding and experience from the automotive industry.
Strong Customer Orientation.
Understands Day to Day IT operations.
Knowledge in Customer Service business processes that IT services supports.
Knowledge in the Customer Service business logics and information relevant for IT services.
Knowledge in strategic Life Cycle Planning, Review and Reporting.
Understands the business value of the service during its Life Cycle and is able to plan, review and report related to this.
Understands both worlds of project and line organization to secure a smooth collaboration with customer value perspective.
Knowledge in ITIL processes.
Knowledge in Maintenance Establishment.
Can take lead in incident and problem management related to the service.
Effective in communication (written, presentation, oral).
Has a structured way of working and documenting.
Works naturally with continuous improvements.
Preferred Qualifications:
Has the understanding of and knowledge in:
VCC IT security manual and processes.
Volvo Cars Customer Service business and technical context of services.
Volvo Cars DITS processes around Implementation, Launch and Hand Over.
Experience:
Has experience from:
IT Service Management, governance and business process support.
IT project work in late phases.
Technical and business context relevant for IT service.
A global IT and business environment.
Planning, governing & following up of third party suppliers responsible for parts of an IT service.
Setting up support chain for IT service and hand shake with all parties
DITS, the development framework within VCIT.
Required Education:
University degree or equivalent experience in a relevant field.
Fluent in Swedish and English, both oral and written.
Preferred Education/Qualifications:
ITIL Foundation.
6 Sigma.
Project Management (e.g. PMI).
DITS, the development framework within VCIT.
Personality traits:
Self motivated and result oriented.
Structured and analytical.
Strong written and verbal English and Swedish capabilities.
Good communication skills.
Good analytical skills.
Please contact:
Jesper Hansson , tel +46 31 59 75 37
We want your application at the latest 2012-02-25.
Publiceringsdatum2012-02-15Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2012-02-25
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FöretagVOLVO PERSONVAGNAR AB
AdressVOLVO PERSONVAGNAR AB
40531 GÖTEBORG
KontaktuppgifterTelefonnummer: 031-590000
Jobbnummer 1159757
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