Incident manager!
Adecco Sweden AB / Elektronikjobb / Stockholm
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hela Sverige Adecco IT & Engineering looking for an Incident manager for our client who is a global company and the leader in its field of activity. The company that you will be a part of has a strong focus on the employees well-being and has in recent years been top-5 in Sweden on the employee survey Great Place to Work.
What is your workday like?
Being currently in a very expansive and exciting phase where moving large parts of IT environment to modern and new platforms. The Incident manager role is to:
• Own and secure that major incidents are resolved quickly, by activating and coordinating the right resources, whilst keeping stake holders and business updated on the progress.
• Drive, develop, manage and maintain the major incident process and associated procedures
• Ensure that all IT teams (internal and vendors) follow the incident management process for every incident.
• Drive the efficiency and effectiveness of the incident management process
• Produce management information, including KPIs and reports
• Drive improvements related to Incident management, Service requests and End user experience by retrieving end user feedback and implement quick wins.
Who are we looking for?
Personal
• Positive attitude
• Strong and decisive
• Cool under pressure
• Structured
• Detailed-focused
• Ability to look at topics form an End user perspective
Languages
• Fluent in English and one of the languages Swedish, Danish or Norwegian
• Finnish is a merit.
Education
• ITIL certified
• University degree within the IT-field
Experience
• Worked as a Service desk or Incident manager for 3-5 years
• Previous work as a Project manager is a merit
• Technical background is a merit
What we offer?
The role is as a consultant and is on a full-time basis with Adicce IT, but with good opportunity for a permanent employment with our client.
Adecco is the world's largest recruitment and staffing company and our most important asset is our qualified employees. With us you will be appreciated for your skills that make a difference!
We want you to feel good and gives you wellness benefits and discounts on training cards and a bonus system.
You are also covered by insurance and occupational health.
Are you interested?
Then you should apply immediately, the position will be filled as soon as we find the right candidate.
The application is submited on our website via the link/form below.
If you have any questions about the recruitment process, please contact Jovanka Praizovic at tel: 08 587 512 19.
Welcome with your application!
Varaktighet, arbetstid
Heltid Tillsvidare
Publiceringsdatum2016-10-06ErsättningFast lön
Så ansöker duSista dag att ansöka är 2016-11-05
Ansöker gör du genom att använda länken nedan.
Klicka på denna länk för att göra din ansökanKontaktJovanka Praizovic, Konsultchef 08-58751219
jovanka.praizovic@adecco.seFöretagAdecco Sweden AB
AdressAdecco Sweden AB
Kungsgatan 60
10224 STOCKHOLM
KontorsadressKungsgatan 60
Övriga kontaktuppgifter Jobbnummer 3089231
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